Property Administrator (Real Estate & Customer Experience Coordinator) at Prologis

Orlando, Florida, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Logistics, Industrial PropertyIndustries

Requirements

3+ years of experience in administrative role, customer service, real estate or related field
Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners to complete various projects and assignments
Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines, with a sense of urgency and follow-through
Good mathematical and analytical skills
Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook)
Positive, proactive work ethic and attention to detail
Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation
Preferred: Valid driver’s license and the ability to travel to multiple properties
Preferred: Knowledge of CRM systems such as Yardi

Responsibilities

Support a team of two Property Managers (Real Estate & Customer Experience (RECX) Manager), and a Maintenance Technician by providing operational and communications support to enable them to dedicate more time to meeting their customers’ needs
Work closely with Leasing, Construction, Customer Account Representative, Essentials, Solar, Energy, and other various internal teams
Assist RECX Managers with customer repair requests and coordinate with Maintenance Technician and vendors as necessary. Monitor tickets through our online portal and update accordingly
Work closely with the Customer Account team on customer payment collections; update various Accounts Receivable reporting databases as required
Process vendor and customer payments on our various Accounts Payable platforms. Review and complete coding prior to RECX Managers approval as required
Prepare various customer related paperwork for distribution including but not limited to contact lists, annual payment schedules, and annual reconciliations
Distribute work notification memos to customers
Assist with vendor contract preparation via DocuSign and manage the completed documents
Receive, direct and follow-up on incoming phone calls
Maintain accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information
Other special projects as assigned
Adhere to Company property management policies and procedures, codes, regulations and governmental agency directives. Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and Company policies and/or practices

Skills

Key technologies and capabilities for this role

Customer ServiceReal Estate AdministrationVendor CoordinationTicket ManagementOnline PortalOperational SupportCommunications

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is an on-site position based in Orlando, Florida, as part of the Customer Experience Team managing industrial buildings in the Orlando Market.

What are the key responsibilities of this role?

Key responsibilities include supporting Property Managers with operational and communications support, assisting with customer repair requests, coordinating with vendors, processing payments, preparing customer paperwork, and maintaining accurate records.

What skills or qualities make someone ideal for this position?

The ideal candidate thrives in a fast-paced, customer-centric environment, enjoys working with diverse customers from e-commerce logistics to small operations, and can balance multiple priorities while responding to internal and external needs.

What is the team structure for this role?

You would support a team of two Property Managers (Real Estate & Customer Experience Managers) and a Maintenance Technician as part of the Customer Experience Team (CET) in the Orlando Market.

What is the salary or compensation for this position?

This information is not specified in the job description.