Client Onboarding Consultant

Employment Type: Full-time Location Type: Remote Salary: Not Specified

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Learn more at experianplc.com.

Job Description

The Client Onboarding Consultant will report to Experian Health and manage the setup of clients, users, products, and payers, based off contract, Statement of Work, and Sales to Implementation. You will be accountable for the entire client set up, collection of required documentation, clear and detailed documentation of the process status, and meeting expected timelines to ensure timely implementation and ongoing client success. You will also be responsible for raising any concerns with scope and deliverables to management.

Key Responsibilities:

• Review and verify the accuracy of all required documents and work with clients and our teams to perform all required tasks for onboarding clients and successful implementation.
• Conduct Onboarding client meetings, prepare and distribute agenda, meeting minutes, and documentation collection to clients.
• Collect relevant client information to set up client accounts.
• Participate in all required meetings to support the onboarding of a client.
• Maintain and share the status of assigned Client Onboarding tasks.
• Update all required applications and documents, obtain approval, and track all changes affecting client onboarding.
• Communicate changes and events to concerned parties.
• Escalate any issues or concerns relating to assigned Client Onboarding to leadership for guidance and direction.

Qualifications

• Basic knowledge of project management methodology and tools, including software systems and PC desktop applications.
• Minimum 2 years of experience with Healthcare Revenue Cycle, healthcare products and operations, and legislation and regulations affecting the healthcare revenue cycle industry.
• Limited travel may be required.

Additional Information

• This is a permanent home-based role in Costa Rica.
• No Visa sponsorship or relocation is available.

Benefits:

• Medical, life, and dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program
• And more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity, and inclusion are important to our purpose of creating a better tomorrow. We value uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together. Find out what it's like to work for Experian by clicking here.

Additional Details:

• Department: Customer Service
• Industry: Hospital And Health Care
• Function: Customer Service
• Experience Level: Mid-Senior Level
• Type of Employment: Full-time
• Language: English
• Remote: Yes

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