Customer Success Manager - West Region
Baxter InternationalFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
The Layout Engineering Project Manager will work with cross-functional leaders including product development, supply chain, installation, commissioning, operations, finance, quality, suppliers, and the customers to plan and implement automation solutions at client sites. The nature of assigned projects can vary widely and may include process development, process improvement, new product introduction, or a retrofit to an existing system. Success in this role requires close collaboration with customer sites, internal Symbotic teams, fabricators, and key stakeholders, as well as a strong on-site presence to ensure seamless execution.
The person in this position will balance the operational needs of the installation team with the complexities of managing highly integrated, customer-facing projects. Leveraging technical expertise, problem-solving skills, business acumen, and creativity, they will develop and implement innovative solutions to drive efficiency and enhance customer outcomes.
This is a remote, field-based position. For this role, we’re seeking someone located in the Western time zone to enable effective on-site collaboration with current team members in the region. Travel to site locations within the region will be required.
The System Layout Engineering team is part of the Manufacturing and Supply Chain Organization, which is responsible for developing the customer’s warehouse layout, facilitating supply chain execution, and delivering world-class support to the installation team. The System Layout Engineering team drives warehouse design excellence through the incorporation of internal and external customer feedback with a consistent focus on reducing costs for both material and project execution lead times.
Develops robotics and software for supply chains
Symbotic develops robotics and software aimed at improving supply chain operations. Their products include both hardware and software that work together to automate various processes within warehouses and distribution centers. This automation helps manufacturers, distributors, and retailers streamline their operations, making them faster and more efficient. Unlike many competitors, Symbotic focuses on creating a comprehensive solution that integrates seamlessly into existing supply chains, providing not just the technology but also ongoing support and maintenance. The goal of Symbotic is to enhance the profitability of their clients by optimizing supply chain performance through advanced automation.