Project Manager (Field Service) at Merit

Irving, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HVAC, Field ServicesIndustries

Requirements

Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization, including strong verbal and written communication skills
Ability to effectively communicate and present information one-on-one, in group situations, and outside of the company
Ability to solve practical problems and manage a variety of variables in situations with limited information or standardization
Open and transparent with a strong work ethic and the ability to handle sensitive and confidential information
Strong attention to detail
Ability to work in a fast-paced environment
Self-starter, independent, with strong organizational skills and the ability to manage multiple priorities and deadlines
Ability to establish and build effective working relationships
Training background with a strong grasp of systems and workflows
Technical expertise in field service support software, including ability to execute and walk through billing-related processes

Responsibilities

Collaborate directly with developers to create and test new software features for field service enhancements
Communicate front-end user workflows to the development team, ensuring seamless translation of business needs into functional enhancements
Provide dedicated support and training during go-live periods for new software rollouts, including implementations for acquired companies
Serve as the first point of contact for all field service support needs, addressing inquiries and troubleshooting from users
Manage helpdesk tickets by proactively providing go-live support and assisting in self-service errors
Support and collaborate with all members of the service group, including leaders, technicians, and administrators
Update process documentation and roll out new features and fixes via email and live training sessions
Actively solicit and incorporate user feedback from training sessions to continuously improve training materials and content
Monitor user feedback for future improvements while tracking trends for in-depth analysis
Document and maintain comprehensive process flows and standard operating procedures (SOPs) for all software functions
Train on new curriculum and ongoing refresher courses
Lead and support various special projects as assigned
Perform other duties and responsibilities as assigned, adhering to ethical, legal standards, Employee Handbook, and Code of Conduct

Skills

Project Management

Field Service Software

Software Implementation

User Training

Helpdesk Support

Troubleshooting

Workflow Design

Stakeholder Communication

Go-Live Support

Agile Collaboration

Merit

Software solutions for government programs

About Merit

Merits.com offers software solutions for large-scale government programs, focusing on public sector needs such as state service agencies and emergency response teams. Their platform connects systems, manages workflows, and provides analytics, ensuring quick deployment and high security through Snowflake Data Cloud. In emergencies, they assist first responders, while also helping employment agencies connect job-seekers with opportunities and state agencies streamline services. The goal is to enhance the efficiency of government programs, ensuring compliance with regulations and supporting economic growth.

Sunnyvale, CaliforniaHeadquarters

2016Year Founded

$76.4MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Enterprise Software, DefenseIndustries

51-200Employees

Benefits

Health, dental, vision, life, & short-term disability insurance

Parental leave

Flexible work

Unlimited PTO

Paid holidays

Risks

Rising competition in GovTech could threaten Merit's market share.

State contract reliance exposes Merit to political and budgetary changes.

Rapid tech changes require Merit to innovate continuously to stay competitive.

Differentiation

Merit's SwaS model accelerates government program transformation, achieving 95% customer satisfaction.

The platform offers secure, real-time verification for licenses and eligibility status.

Merit combines technology with on-ground support for emergency response and workforce revitalization.

Upsides

Growing demand for digital identity verification boosts Merit's market potential.

Government funding expansion for workforce programs aligns with Merit's solutions.

Increased focus on disaster preparedness enhances demand for Merit's emergency technology.

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