Project Manager at Dow Jones

Princeton, New Jersey, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Publishing, Customer ServiceIndustries

Requirements

At least three years of call center or other related business experience
Excellent verbal and written skills
Ability to deliver results through collaboration in a matrix environment and by leading employees and vendor partner resources
Ability to manage multiple, complex, on-going tasks, and projects
A willingness to travel 10/20%
Recognition that operational roles of this nature involve some element of weekend oversight, plus unscheduled incident and crisis management
Technical acumen (preferred)
Excellent presentation and knowledge transfer skills (preferred)
Degree or equivalent experience (preferred)
PMP certification (desired)

Responsibilities

Manage hands-on project lifecycle from ideation through implementation
Act as the conduit between the business and DJCS to identify initiatives with direct impact on customer and agent experience. Support the intake process for project resource requests
For assigned priorities, develop detailed project plans, define workstreams, establish milestones and timelines. Manage project execution, ensuring tasks are completed on schedule and within scope
Build, track, and operate against detailed project plans for internal and external product initiatives
Implement and follow robust project management processes and methodologies
Lead and track project scope/workstreams related to DJCS systems that directly impact customer and agent experience using formal PM frameworks (e.g., RACI, RAPID)
Maintain structure and accountability throughout the project lifecycle
Work with cross-discipline teams to implement process improvements
Be a liaison and connector—not singular DJCS SME—on DJ-wide initiatives
Identify key opportunities to bring in Training, CEI, GCS SMEs and other resources. Ensure that functional SMEs are engaged as accountable decision-makers
Partner for success with stakeholders across and beyond DJCS to ensure expertise and needs are reflected in project requirements and delivery
Clearly communicate changes in process and technology to stakeholders
Effectively manage stakeholder expectations through clear and consistent communication. Conduct regular status meetings and provide timely updates on project progress, milestones, and potential roadblocks. Ensure all relevant parties are informed and aligned
Manage communication plans and expectations for assigned internal projects. Elevate stakeholder awareness while driving execution, without owning SME content
Be a partner to global stakeholders in problem-solving
Proactively identify and manage project risks and issues. Develop mitigation plans and escalate issues
Bring agent and customer experience expertise to projects external to DJCS to mitigate potential risks and issues
Provide timely status updates to key stakeholders on product initiatives
Organize, lead, and facilitate project-related meetings, including the creation of agendas and preparation of materials

Skills

Project Management

Project Lifecycle

RACI

RAPID

Project Planning

Stakeholder Management

Process Improvement

Cross-functional Collaboration

Agile

Waterfall

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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