Project Coordinator at Dow Jones

Princeton, New Jersey, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Customer Service, PublishingIndustries

Requirements

0-2 years of relevant experience
Excellent verbal and written skills
Ability to collaborate in a matrix environment and lead employees and vendor partner resources
Ability to manage multiple, complex, on-going tasks, and projects
Willingness to travel 10/20%
Recognition that operational roles involve some element of weekend oversight, plus unscheduled incident and crisis management
Technical acumen (preferred)
Degree or equivalent experience (preferred)
Excellent presentation and knowledge transfer skills

Responsibilities

Establish the coordination of project activities and ensure the quality, timeliness, and integrity of ongoing projects and schedules. Ensure adherence to deadlines
Project intake: for assigned priorities (operational tasks, project workstreams or individual projects), develop detailed task/project plans, define key actions/workstreams, and establish timelines for when work will be completed
Project execution: for assigned priorities, manage project execution, ensuring work is completed on schedule and within scope
Follow robust project management processes and methodologies, whether executing an operational task or a project workstream
Organize, lead, and facilitate project-related meetings, including the creation of agendas and preparation of materials
Provide timely status updates to key stakeholders on assigned initiatives
Maintain detailed records and documentation of projects and develop uniform procedures for storing and keeping appropriate documentation
Provide feedback to improve processes as appropriate
Resolve break/fix issues for DJCS-owned systems
Coordinate and validate enhancements or iterations on internal customer service tools, oversee the quality of project deliverables, coordinate with relevant teams for testing (UAT) and deployment, and ensure high-quality outcomes, including project closures and hand-offs as needed
Partner with the Manager to prioritize enhancements based on impact and feasibility
Identify inefficiencies in current processes and propose solutions for improvements
Monitor changes, once implemented, and provide feedback to improve processes as appropriate
Focus on enhancing key metrics (e.g., SMS bot success rate). Partner with Customer Experience Insights to measure ROI of improvement, especially in self-service capabilities
Pair analytical skills with job shadowing, agent focus groups, etc. to identify needle-moving changes to the customer and agent experience
Track project changes and produce updated schedules and calendars/timelines as required
Stay informed of industry benchmarks for similar tools
Conduct "mystery shopping" to test external IVR and self-serve tools

Skills

Project Coordination

Project Management

Project Planning

Project Execution

Continuous Improvement

Stakeholder Management

Meeting Facilitation

Documentation

Task Management

Timeline Management

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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