Payroll Project Associate

Salary: $53.6K - $63K Employment Type: Full-Time Location Type: Hybrid

Position Overview

At Homebase, we are building an app that empowers small businesses and their teams. We are seeking a motivated and organized Payroll Project Associate to join our fast-moving team. In this role, you will be instrumental in onboarding new customers to Homebase Payroll, transforming a complex process into a simple experience. You will be a key point of contact, demonstrating a proactive, customer-first approach with excellent problem-solving skills.

Responsibilities

• Support the onboarding of new customers by gathering essential payroll data, including business information, employee details, and year-to-date pay history.
• Guide customers through setup tasks in Homebase Payroll by following a structured onboarding checklist.
• Collaborate with the Sales team to clarify missing information and follow up with customers to ensure timely completion.
• Maintain accurate records and update statuses in Salesforce and other internal systems.
• Escalate customer inquiries, challenges, or payroll-specific issues to the appropriate lead or senior specialist.
• Participate in customer calls to provide guidance on basic setup steps, such as adding employees or running initial payrolls (comprehensive training will be provided).
• Send follow-up summaries and outline next steps for customers, utilizing provided templates and guidance.

Requirements

• 0–2 years of experience in a customer-facing or administrative role.
• Strong attention to detail and a preference for structured processes (e.g., checklists).
• Excellent written communication skills and comfort with phone-based interactions.
• Ability to learn new tools and systems quickly.
• A genuine interest in understanding payroll processes; prior payroll experience is not required as training will be provided.
• Ability to work from a Homebase hub office 4 days a week (Monday - Thursday).

Company Culture & Values (The Homie Way)

• Be Customer Obsessed: Solve problems with empathy and creativity.
• Move Fast, Learn Fast: Experiment, take action, and grow daily.
• Own Your Impact: Think big, focus on priorities, and make decisions you stand behind.
• Master Your Craft: Strive for excellence to drive impact.
• Win Together: Prioritize team goals, lead with trust, and connect to our mission.

What We Offer

• Ownership & Financial Security: Stock options, 401(k) with 4% match.
• Comprehensive Healthcare: Medical, dental, vision coverage, FSA options.
• Flexible Time: Unlimited PTO (salaried), company holidays.
• Family Support: Up to 12 weeks of paid parental leave (after 6 months of service).
• Protection Plans: Life insurance, short/long-term disability coverage.
• Work Your Way: Work From Anywhere Month, meeting-free weeks annually.
• Workspace Perks: Provided meals, commuter benefits, team offsites, Customer Days.

Interview Process

1. Meet the Talent Acquisition team (Lauren B.).
2. Meet the Hiring Manager (Scott L.).
3. Participate in a Talent Showcase.
4. Meet Cross-functional Partners.
5. Background Check & Offer Stage.

About Homebase

Homebase is the all-in-one app designed for hourly teams, enabling unstoppable teams to start here. We are committed to fostering an inclusive environment where everyone can bring their authentic selves. If you are excited about this role and meet most, but not all, of the qualifications, we strongly encourage you to apply. Homebase considers qualified applicants with criminal histories in accordance with the San Francisco Fair Chance Ordinance.