Job Description

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Check is a company focused on simplifying payroll for businesses and their partners. They are redefining payroll and making it easier for payroll businesses to launch, grow, and thrive. The Support function’s goal is to deliver exceptional service by developing professional relationships with partners and their customers, earning their respect and trust. This role involves providing top-tier proactive and reactive communication and account management, responding to inbound ticket requests for support from both partners and their end-user employers.

What you’ll do:

• Keep the queue flowing: Tackle a high number of support requests (mostly via email-like tickets) with speed and precision, always meeting or exceeding SLAs.
• Solve hard problems: Dive deep into payroll and tax questions, ensuring accuracy, compliance, and clarity every step of the way.
• Be a source of calm and confidence: Bring empathy, ownership, and transparency to every interaction, regardless of the volume of requests.
• Know when to pick up the phone: Build rapport and resolve complex issues in real-time when necessary.
• Escalate wisely: Determine when to loop in a teammate, escalate, or pick up the phone to solve something live.
• Collaborate across teams: Facilitate communication and cooperation between teams, such as triaging bugs to Engineering or assisting the Tax team at quarter-end.

Requirements

• Not specified

Responsibilities

• Responding to inbound ticket requests for support from partners and their end-user employers.
• Providing proactive and reactive communication and account management.
• Ensuring accuracy, compliance, and clarity in payroll and tax solutions.
• Building trust and rapport with partners and customers.
• Collaborating with internal teams to resolve complex issues.
• Meeting or exceeding Service Level Agreements (SLAs).

Company Information

Check is building embedded payroll and redefining how people get paid. They are a springboard for building and scaling payroll businesses. They value creative problem-solving, critical thinking, and grit.