Check

Payroll Support Specialist

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Payroll Services, Financial ServicesIndustries

Requirements

Candidates should possess a strong understanding of payroll principles and tax regulations, with a minimum of 3 years of experience in a payroll support role. Familiarity with various payroll software and tax compliance requirements is preferred, along with excellent communication and problem-solving skills.

Responsibilities

The Payroll Support Specialist will handle a high volume of support requests, primarily via email-like tickets, ensuring timely and accurate responses while meeting service level agreements. They will resolve complex payroll and tax inquiries, providing clear and compliant solutions, and escalate issues appropriately. Additionally, the role involves collaborating with internal teams to facilitate communication and cooperation, and proactively building trust with partners and their end-user employers through exceptional service and empathetic communication.

Skills

Customer Support

Account Management

Payroll

Tax Compliance

Communication

Problem-Solving

Collaboration

Check

Provides embedded payroll services for software platforms

About Check

CheckHQ offers embedded payroll services tailored for software platforms in the fintech sector. Their primary product is a payroll system that can be integrated into existing software, allowing businesses to create and manage their own payroll services. This integration helps platforms like Homebase and Housecall Pro enhance their offerings, leading to increased revenue and improved customer retention. Unlike traditional payroll providers, CheckHQ focuses on partnerships, supplying the necessary back-end technology while the partner platforms handle the customer-facing aspects. This approach enables quicker market entry and scalability, making it easier for platforms to add payroll services without significant upfront investment. The goal of CheckHQ is to empower software platforms to diversify their services and boost customer engagement through effective payroll solutions.

Key Metrics

New York City, New YorkHeadquarters

2019Year Founded

$116.7MTotal Funding

SERIES_CCompany Stage

Enterprise Software, FintechIndustries

51-200Employees

Benefits

Home office stipend: $1k stipend for your home office setup, and $100 per month for internet and cell.

PTO & sick leave: Recharge and stay healthy with flexible PTO and sick leave.

Learning budget: Buy books, take classes, and attend conferences with a $2k per year learning budget.

Weekly pay: Every Friday is payday! Just one perk of being your own payroll provider.

Paid family leave: 16 weeks of paid leave for new parents and flexible return-to-work options.

Health benefits: High quality health, dental, and vision insurance coverage.

Risks

Increased competition from new entrants may lead to pricing pressures and reduced market share.

Managing payroll across 11,000 jurisdictions risks compliance errors and potential legal penalties.

Reliance on partner platforms means disruptions could directly impact Check's revenue streams.

Differentiation

Check pioneered embedded payroll, allowing platforms to create custom payroll services.

Check's API simplifies payroll across 11,000 U.S. jurisdictions, reducing administrative burdens.

Check partners with leading platforms like Homebase and Bambee, enhancing their payroll offerings.

Upsides

Partnership with Wave expands Check's reach to 300,000 small businesses across the U.S.

Fraud protection tools enhance Check's value proposition for small and medium-sized businesses.

Novo's integration of Check's API highlights the trend of embedded finance, boosting customer retention.

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