Programme Manager, Commercial Enablement at Deliveroo

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, TechnologyIndustries

Requirements

Project Management: ability to manage and progress multiple, complex projects in parallel that involve multiple stakeholders across markets and other Deliveroo functions
Change Management: utilises a range of proven techniques to manage a diverse team through a series of change such that they consistently adopt new ways of working and the tools that support them
Process Design: can map out end-to-end processes, identify inefficiencies, propose solutions and build the case for change
Problem-solving & Strategic Thinking: Clearly frames increasingly broad or complex issues, articulates tradeoffs, and recommends solutions. Understands the strategic implications of their work. Is able to anticipate risks and suggest ways to mitigate
Communication & Influence: Listens actively and empathetically. Simplifies complex ideas and focuses communication. Collaborates effectively across wider range of teams and stakeholder groups. Demonstrates a confident presentation style
Team Development and Community-Building

Responsibilities

Manage the ‘air traffic control’ process of landing ‘new news’ and important information with Commercial teams
Work closely with the Head of Enablement and the broader Commercial Operations team to ensure a co-ordinated and aligned approach to all commercial readiness initiatives (e.g., new Marketing campaigns, relevant consumer insights, big internal change programmes)
Manage the day-to-day governance and management of internal Commercial communication channels, including the Enablement platform Seismic
Embed Deliveroo’s GTM strategy by supporting the Head of Enablement to ensure company-wide understanding and alignment of how to communicate and embed important information with Commercial teams
Manage the programme to efficiently capture and embed the Voice of the Customer into the GTM process so that Deliveroo launches new product features and services in an impactful manner
Own and manage the Commercial readiness roadmap to ensure it provides the most up-to-date and accurate information on what is happening when and what actions Commercial teams need to take
Manage the “air-traffic-control” overview of current and future GTM launches and their timelines, accessible by stakeholders across Commercial, Care, and Product
Identify potential resource or timeline clashes across launches and understand tradeoff decisions when necessary
Run Launch Readiness Meetings with initiative stakeholders and senior leadership, coordinate stakeholder assistance, and provide a clear risk register with possible knock-on implications
Own the day-to-day management, governance, and content for the Commercial Enablement platform Seismic, ensuring it provides the right information at the right time, in the right place, and evolves with the business
Manage additional internal Commercial communication channels (e.g., email, Slack, Introonet), ensuring a consistent tone of voice across all channels
Connect Commercial Operations functions across relevant initiatives to deliver optimal, highly effective experiences for Commercial teams
Project manage the build of Deliveroo’s Communication Orchestration engine, working with Product Management, B2B Content, and Marketing Operations teams to design, build, and deliver a system for better communication with Partners across multiple external channels

Skills

Key technologies and capabilities for this role

Programme ManagementGTM StrategyStakeholder ManagementRoadmap ManagementRisk RegisterLaunch ReadinessCommercial OperationsVoice of the CustomerSeismicCommunication Channels

Questions & Answers

Common questions about this position

What is the employment type for this Programme Manager role?

This is a full-time position.

Is this role remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Programme Manager position?

Strong project management skills are essential, along with the ability to manage programmes, coordinate stakeholders, and handle governance of communication channels.

What is the team structure like for this role at Deliveroo?

You will work closely with the Head of Enablement and the broader Commercial Operations team, coordinating with stakeholders across Commercial, Care, and Product.

What makes a strong candidate for this Programme Manager role?

Candidates with proven project management experience who can handle air traffic control for commercial initiatives, manage communication platforms like Seismic, and coordinate cross-functional teams will stand out.

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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