Program Manager, Owl Gatherings

Who We Are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio.

Join the team as Twilio’s next Program Manager, Owl Gatherings.

About the Job

With a global workforce of 5,000+ employees, in-person gatherings are essential to Twilio’s remote-first culture. We’re searching for a Program Manager who thrives at both the strategic and operational levels—someone who can architect a bold vision for how in-person connections drive our company forward, and then deliver on that vision through meticulous program management. This role will report to the Senior Director, People Planning & Spaces.

Responsibilities

In this role, you’ll:

• Define Our Vision: Assess the current state of in-person gatherings across the company: gather and analyze data, identify pain points, understand our existing tools and vendor landscape, and uncover opportunities to better connect teams and build culture.
• Build the Strategy & Roadmap: Develop an ambitious yet achievable future state for in-person gatherings, aligned with company goals and scalable across our global organization. Create a clear, data-driven roadmap to get us there, making thoughtful recommendations that incorporate our current platforms and vendor partnerships (e.g., Reed & Mackay, Navan, Gable).
• Operationalize & Execute: Roll up your sleeves to execute on your roadmap—ensuring seamless implementation from high-level program design to relevant, hands-on tasks—always factoring in how to best utilize existing tools, resources, and vendor partnerships.
• Measure & Iterate: Establish and report on KPIs, including employee/team engagement and spend, leveraging both existing and new metrics that you help define. Use this data, along with input from our partners and systems, to continuously improve the program. Establish systems to track who is gathering, how often, and for what purpose, ensuring visibility into trends and outcomes.
• Partner Cross-Functionally: Serve as a key member of the “open work” committee, driving alignment with colleagues from procurement, corporate security, real estate, legal, and more, ensuring that updates or changes to the program align with cross-functional priorities—including tool and vendor usage.
• Provide Executive Updates: Present program strategy, progress, and results to senior leaders; influence and secure alignment and buy-in at the executive, director, and manager levels.
• Manage Program Resources & Communications: Own all resources related to the in-person gatherings program. This includes auditing, updating, and maintaining internal intranet pages (Switchboard), crafting and executing communications campaigns for program updates, and ensuring employees have up-to-date, accessible information and tools for participating in gatherings.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Strategy & Execution: Proven ability to define compelling strategic visions, translate them into actionable plans, and execute those plans end-to-end.
• Experience: 12+ years

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