Program Manager, Legal & Compliance Learning & Development

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Who We Are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See Yourself at Twilio

Join the team as Twilio’s next Program Manager, Legal & Compliance Learning & Development.

About the Job

The Program Manager, Legal & Compliance Learning & Development is a member of the Legal Operations team and will be responsible for managing the design and deployment of global compliance and learning & development training. This role will be responsible for program managing learning initiatives end-to-end, from needs analysis through design, launch, communication, tracking, and continuous improvement.

Responsibilities

In this role, you’ll:

• Identify, analyze, and strategically align training needs with business goals and legal requirements by collaborating with Ethics & Compliance, People, Privacy, and other legal and business leaders.
• Develop a training matrix and curriculum on a "blended learning" approach, which could include e-learning, virtual, live, written material, and recordings.
• Design, update, evaluate, and implement compliance and privacy training from new hire to advanced training programs through LMS platforms.
• Track completion rates and other metrics and feedback, communicate with stakeholders, and provide updates to management.
• Select and manage vendors, technologies, and technical personnel required to develop, deploy, and track training.
• Ensure compliance with legal and regulatory requirements and maintain proper documentation and audit readiness.
• Contribute to a culture of compliance, helping employees not only meet obligations but understand the "why" behind our policies and training requirements through campaigns and individualized communications.
• Drive initiatives that promote continuous learning and encourage experimentation across teams.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor's Degree or equivalent experience required.
• 4+ years of experience in program management, instructional design, and corporate learning, ideally in Legal, Compliance, Risk, or Ethics-focused environments.
• A demonstrated track record of training program development, optimization, and management.
• Experience working with learning management systems and platforms.
• Experience in the tech industry - experience at API and data companies is a plus.
• Ability to create high-quality, engaging content.
• Strong project management skills.
• Excellent written and verbal communication skills; comfortable communicating with both individual contributors and senior leaders.

Desired:

• Ability to communicate concisely and persuasively in writing, as well as the ability to draft clear and effective reports, policies, etc.
• Experience developing compliance or ethics training for a global audience.
• Ability to translate complex legal or policy content into clear, engaging learning experiences.
• Self-starter with a focus on results and problem-solving.
• Ability to work in a matrixed organization, across cultures and functions with all levels.