Program Manager, Digital Experience - (Hybrid - Seattle, WA) at Nordstrom

Seattle, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Digital Experience, TechnologyIndustries

Requirements

5+ years of program or project management experience, ideally in a digital or e-commerce environment
Proven ability to manage complex projects and timelines while driving cross-functional alignment
Strong organizational skills with attention to detail; capable of synthesizing information and creating & optimizing processes
Experience with tools and frameworks for program tracking (e.g., roadmaps, dashboards, ppt)
Highly collaborative mindset with a track record of influencing and partnering effectively across stakeholder groups
Strong communication skills, capable of translating complex ideas into actionable plans and communicating updates to leadership
Ability to work independently, take ownership of deliverables, and proactively address challenges
Adept at problem-solving and identifying process improvement opportunities
Thorough understanding of program management standards, concepts, and principles
Ability to independently manage small to moderate programs
Ability to proactively manage program execution by tracking dependencies, risks, and schedules
Understanding of requirements gathering, prioritization, and clear communication with stakeholders
Ability to leverage data to evaluate program performance, communicate progress, and ensure alignment with business objectives
Bachelor’s degree or equivalent experience preferred

Responsibilities

Maintain and optimize planning processes that streamline intake, prioritization, and execution of initiatives
Translate strategic objectives into actionable program plans and workback schedules, ensuring timely delivery of outcomes
Create transparency across roadmaps by tracking timelines, deliverables, and dependencies across teams
Use data to report status, evaluate program performance, and communicate progress using fact-based and relevant insights
Develop and deliver artifacts (e.g., Confluence pages, reports, presentations) to track and communicate program progress to stakeholders
Support stakeholder alignment by organizing meetings, synthesizing inputs, and managing follow-ups to ensure accountability
Facilitate process efficiencies to enable the Senior Manager to focus on strategy by managing operational details and logistics
Develop training materials and documentation to educate teams on processes, new features, and functionality
Identify areas for process improvement and recommend solutions to enhance program management and delivery
Lead operational planning and program management to ensure seamless execution of strategic initiatives
Manage workflows, track deliverables, and ensure alignment across teams (Digital Merchandising, Product Management, XD, Analytics, and Technology)

Skills

Program Management

Operational Planning

Stakeholder Management

Confluence

Data Analysis

Roadmap Tracking

Risk Management

Requirements Gathering

Prioritization

Cross-functional Coordination

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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