Program Manager Customer Experience Content Specialist/ Editor- Hybrid Seattle, WA at Nordstrom

Seattle, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Financial ServicesIndustries

Requirements

Bachelor’s degree or equivalent combination of education, training and/or minimum of 3 years of experience in the Communications field
Strong leadership and collaborative skills, especially as a liaison between the Business, Legal/Compliance and External Partners
Exceptional verbal and written communication abilities that produce clear messaging across various formats
Detail oriented with strong proofreading and editing abilities & copy writing
Must demonstrate sound decision-making and ability to react quickly under pressure
Foster culture of continuous improvement by identifying areas for process enhancement and implement best practices
Experience in credit related products, banking and/or financial services is a plus

Responsibilities

Oversee the creation, review and distribution of collateral, ensuring it resonates with the intended target audience, meets brand standards and adheres to compliance requirements
Establish and influence customer communication strategy in collaboration with multiple business areas
Create and optimize operational processes that support consistent, accurate, and timely delivery of copy materials
Perform in-depth assessments of marketing assets to maintain accuracy, brand consistency, and audience alignment
Provide consultation and make strategic recommendations on communication content, presentation and timing
Ensure all collateral pieces are aligned with Company strategies, the Nordstrom voice, tone and style of the card and payments communications within the overall Nordstrom Brand

Skills

Program Management

Customer Experience

Content Creation

Content Editing

Customer Communications

Brand Standards

Compliance

Marketing Collateral

Operational Processes

Strategic Recommendations

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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