Program Coordinator, AUS at Attentive

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, Technology, AdvertisingIndustries

Requirements

1-2 years of client-facing experience in preferably a Customer Success, Support, or Agency role
Prior experience with SaaS or E-Commerce platforms preferred
Understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)
Motivated by helping others and derive satisfaction from being part of a team
Understand how the day-to-day work delivered by the team directly impacts customers' progress towards their own goals
Quick learner and ready to get hands dirty, able to find creative workarounds when faced with limitations
Extremely detail oriented, organized, and have a strong ability to prioritize and manage time effectively
Proactive and communicative, never shying away from a quick Slack, Zoom, or phone call

Responsibilities

Deliver Attentive Advantage Service offerings (Select Services or Recurring Advantage engagements), designed to drive value for customers
Leverage Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, and Reports in the Attentive UI
Develop strong relationships with cross-functional team members and customers
Manage assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and successful in their adoption of the Attentive platform
Provide creative solutions and execute swiftly keeping the industry's best practices in mind
Translate customer feedback into specific product recommendations
Positioned as a valuable extension of customers' teams, with attention to detail and quick execution to build trust
Update internal workflows and documentation so that they remain as accurate as possible

Skills

Key technologies and capabilities for this role

SMS MarketingEmail MarketingRetention MarketingCustomer SuccessProgram CoordinationMarketing StrategyPlatform Execution

Questions & Answers

Common questions about this position

What are the main responsibilities of the Program Coordinator role?

The core responsibility is to execute customer projects, deliver Attentive Advantage Service offerings, leverage platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, and Reports, develop relationships with cross-functional teams and customers, and translate customer feedback into product recommendations.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team will I be working with in this role?

You will work in conjunction with members of the CSM, Support, and Professional Services teams to maintain alignment on customers' marketing goals, and collaborate with Attentive account teams.

What makes a strong candidate for the Program Coordinator position?

A strong candidate has deep Attentive platform knowledge, expertise in designing and building platform features like List Growth tools, Segments, Campaigns, Journeys, and Reports, strong relationship-building skills with cross-functional teams and customers, attention to detail, and the ability to provide creative solutions using industry best practices.

Attentive

Personalized SMS marketing solutions for businesses

About Attentive

Attentive provides personalized SMS marketing solutions that help eCommerce businesses and direct-to-consumer (DTC) brands engage their customers through targeted text messaging. The platform uses APIs and webhooks to allow businesses to easily create and manage custom SMS campaigns. Unlike its competitors, Attentive operates on a subscription-based model, offering various features and premium customization options, which helps clients increase customer engagement and sales. The company's goal is to enhance customer relationships and drive revenue growth through effective communication.

Hoboken, New JerseyHeadquarters

2016Year Founded

$839.5MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Consulting, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Generous PTO

Medical, Dental, & Vision Insurance

Daily Lunch Delivery Credit

Equity

Remote Work & Wellness Benefits

Company-Wide Events & Employee-Led Activities

Risks

Competition from Textla could erode Attentive's market share in SMS marketing.

Over-reliance on AI may lead to data privacy concerns and regulatory scrutiny.

Dependency on third-party integrations like ParTech poses risks if partnerships dissolve.

Differentiation

Attentive leads in AI-driven SMS marketing with hyper-personalized messaging solutions.

The company offers seamless integration with APIs and webhooks for efficient communication.

Attentive's subscription model ensures steady revenue with premium add-ons for customization.

Upsides

Attentive saw 128% revenue growth in the UK, highlighting demand for AI solutions.

Partnership with ParTech enhances restaurant loyalty programs, boosting customer retention.

Attentive's AI Journeys and AI Pro offer unique one-to-one marketing, differentiating them.

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