Professional Services Architect at CaptivateIQ

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Sales PerformanceIndustries

Requirements

6+ years total experience, including 4+ years in ICM/SPM (Incentive Compensation Management/Sales Performance Management) modeling and delivery
Proven customer-facing consulting/implementation experience across all phases: requirements gathering, solution design, stakeholder management, UAT, launch, and issue escalation
Expert-level Excel modeling for large datasets; demonstrated strong data intuition and model hygiene
Experience implementing SaaS cloud software; familiarity with the project lifecycle and delivery methodologies
Highly analytical, detail-oriented, and customer-obsessed; thrives in fast-paced, deadline-driven environments; familiarity and curiosity with AI tools

Responsibilities

Lead the entire project lifecycle for complex implementations, including discovery, design, build, testing, and launch
Architect and build scalable calculation models in CaptivateIQ, owning model quality, performance, and long-term hygiene
Translate unique customer plan requirements into efficient, repeatable system configurations, maximizing modeling efficiency and repeatability
Serve as the technical escalation point on internal and partner-led projects, guiding consultants via solution checkpoints
Partner cross-functionally with Engineering, Product, Sales, and Customer Success on priorities and delivery
Contribute to the team by developing best practices, templates, and standards to raise modeling and delivery quality across the organization

Skills

Key technologies and capabilities for this role

CaptivateIQIncentive Compensation ManagementData ModelingScalable ArchitecturesProject ManagementCustomer ImplementationTechnical SMESales Performance ManagementCalculation ModelsImplementation Lifecycle

Questions & Answers

Common questions about this position

What is the work location or remote policy for this role?

The role requires residing near specific locations: hybrid in-office 3 days per week in Austin, TX, or fully remote in Raleigh, NC, Nashville, TN, or Toronto, Canada.

What experience is required for this position?

Candidates need 6+ years total experience, including 4+ years in ICM/SPM modeling and delivery, proven customer-facing consulting experience across all implementation phases, expert-level Excel modeling for large datasets, and experience implementing SaaS cloud software.

What does the team and company culture look like?

You'll join a talented, fast-growing team committed to solving complex problems in sales performance management, with opportunities to collaborate closely with Engineering, Product, Sales, and Customer Success.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Professional Services Architect role?

A strong candidate has 6+ years of experience with 4+ years in ICM/SPM modeling, customer-facing consulting expertise across the full project lifecycle, expert Excel skills for large datasets, and SaaS implementation experience, along with a passion for problem-solving and modeling.

CaptivateIQ

Sales commission automation and tracking platform

About CaptivateIQ

CaptivateIQ provides a sales commission solution that automates and simplifies the commission calculation process for sales teams. The platform integrates various data sources, allowing for real-time commission calculations and reducing the need for manual data entry. Its interface is designed to be user-friendly, resembling tools like Excel or Google Sheets, which makes it accessible to users without coding skills. What sets CaptivateIQ apart from its competitors is its ability to offer customizable reports and commission plans, ensuring that all team members are aligned and motivated. The goal of CaptivateIQ is to help sales-driven organizations optimize their incentive structures and enhance operational efficiency.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$154.7MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Paid Vacation

401(k) Company Match

Flexible Work Hours

Home Office Stipend

Professional Development Budget

Risks

Emerging fintech startups pose a competitive threat to CaptivateIQ's market share.

Continuous innovation in AI and machine learning may strain CaptivateIQ's resources.

Integration challenges with new features like SmartGrid could disrupt existing client systems.

Differentiation

CaptivateIQ offers a no-code platform for commission management, accessible to non-technical users.

The company provides real-time commission calculations, enhancing speed and accuracy for enterprises.

CaptivateIQ's customizable reports and plans align with personalized employee incentive structures.

Upsides

The rise of no-code platforms supports CaptivateIQ's user-friendly commission management approach.

CaptivateIQ's cloud-based platform benefits from the trend towards remote work solutions.

The subscription-based model offers predictable revenue streams, aligning with industry trends.

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