Production Support - Summit trading system at Tala

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Trading, ConsultingIndustries

Requirements

Previous experience in IT Production or Application Support, ideally supporting Front Office environments in financial services
Strong knowledge of Summit Front and an understanding of trading workflows, pricing, and booking processes
Familiarity with financial instruments such as structured products, equity options, repos, TRS, interest rate derivatives, and credit products
Working knowledge of FIX protocol; SQL skills are a plus
Excellent communication and interpersonal skills to effectively support and liaise with Front Office users
Ability to manage multiple priorities in a fast-paced, high-pressure environment
Strong problem-solving mindset and attention to detail
Experience with Agile practices is an advantage

Responsibilities

Provide first-line functional and technical support for Global Markets applications used by teams in Equity Derivatives, Securities Lending, Global Macro (Rates, FX, Commodities), and Credit
Act as a key support contact for the Summit Front platform, ensuring reliability and responsiveness to Front Office users, especially on post-trade processes (booking, trade execution tracking, and settlement)
Oversee end-of-day (NY) and start-of-day (APAC) processes in Summit, investigating and resolving incidents quickly
Manage and prioritize user requests, track incidents, and coordinate escalations with development and infrastructure teams
Partner with business and IT teams (both locally and globally) to troubleshoot issues, implement fixes, and plan upcoming releases
Contribute to business analysis efforts by helping define requirements and testing new functionalities in Summit Front
Maintain clear communication with stakeholders through regular updates and status reporting
Identify opportunities to streamline monitoring, automation, and incident management practices

Skills

Summit

Production Support

Incident Management

Equity Derivatives

Securities Lending

Global Macro

Front Office

Post-Trade

Trade Execution

Settlement

End-of-Day Processes

Tala

Digital wallet and lending platform for underserved

About Tala

Tala operates as a digital wallet and lending platform that focuses on providing financial services to individuals who are often overlooked by traditional banks. The platform uses artificial intelligence and machine learning to create a personalized financial experience for its users. Customers can access instant credit, transfer money easily, and pay bills all through a single app. Tala's unique data tools allow it to serve a diverse range of customers, including those without access to conventional banking. The company generates revenue through interest and fees on the credit it offers, as well as transaction fees for money transfers and bill payments. Operating in multiple countries across three continents, Tala adapts its services to different markets while aiming to enhance the financial well-being of its users by providing tailored credit lines and financial advice.

Santa Monica, CaliforniaHeadquarters

2011Year Founded

$341.1MTotal Funding

DEBTCompany Stage

Fintech, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Risks

Increased competition from Stripe in crypto payments could challenge Tala's market position.

Keytom's launch may attract Tala's crypto-interested customer base, reducing market share.

Apple's NFC chip decision could lead to more competition in the digital wallet space.

Differentiation

Tala uses AI to offer personalized financial experiences to underserved individuals.

The company provides instant credit and expansive bill payment options via a single app.

Tala's proprietary data tools enable services for those without traditional banking access.

Upsides

Integration of stablecoin payments could enhance Tala's transaction speed and cost-effectiveness.

Apple's NFC chip opening may allow Tala to offer more seamless payment options.

Equifax's AI advancements highlight potential for Tala to improve its credit scoring systems.

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