Production Support Engineer- Payments at eBay

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, PaymentsIndustries

Requirements

1–2 years of hands-on experience with AI/ML applications in production support, including automated log analysis and anomaly detection using Grafana, Kibana, or Splunk; implementation of intelligent alerting systems and auto-remediation workflows; use of ML models or services to improve observability and incident response
1–2 years of experience with Apache Airflow, specifically designing and managing DAGs for complex workflow orchestration and integrating Airflow with monitoring, alerting, and scheduling pipelines
Strong background in UNIX/Linux environments
Hands-on experience with NoSQL, Oracle PL/SQL
Python scripting, with a focus on automation, data extraction, and system and DB interactions
Shell scripting for log parsing, job execution, and process monitoring
MongoDB querying using Python (e.g., pymongo) or shell-based tools for real-time data inspection and diagnostics
Proficient in workflow scheduling tools such as Airflow
Familiarity with Data Warehousing, Hadoop, or Big Data platforms for creating analytical reports and troubleshooting
Functional experience of any large scale Payments and Billing Systems
Strong analytical and problem-solving skills with a focus on production resiliency
Ability to author and maintain technical documentation, SOPs, and specs
Excellent written and verbal communication skills
Detail-oriented with strong planning and organizational abilities

Responsibilities

Partner with cross-functional teams to own and evolve the production roadmap for Payments, Billing, Collections, Finance domains
Lead and support daily production workflows, including incident response, resolution coordination, and automated and proactive monitoring
Serve as the functional and operational SME in areas like payments, billing, compliance, collections, and financial postings
Develop and maintain comprehensive SOPs, dashboards, process documentation, and issue logs
Execute and enhance existing production control processes and ensure adherence to SOX IT controls
Participate in regular audits, system health checks, and ensure alignment with internal compliance policies
Drive product enhancements to strengthen production stability and controls
Provide first-level troubleshooting and lead resolution efforts for production issues across internal systems and external payment vendors/processors
Support month-end close activities, product rollouts, and smoke testing of critical releases

Skills

Key technologies and capabilities for this role

Incident ResponseProactive MonitoringAI/MLScheduling ApplicationsPaymentsBillingCollectionsFinanceSOP DevelopmentDashboardsCompliance

Questions & Answers

Common questions about this position

What is the location for this Production Support Engineer role?

The position is located in Bengaluru.

What technical skills are required for this position?

Required skills include 1–2 years of hands-on experience with AI/ML applications for automated log analysis, anomaly detection using Grafana, Kibana, or Splunk, intelligent alerting, auto-remediation, and ML models for observability; plus 1–2 years with Apache Airflow for designing and managing DAGs.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at eBay?

eBay fosters a purpose-driven community that inspires passion, courage, and creativity, with a bold and inclusive workplace where customers are the compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work.

What experience makes a strong candidate for this role?

Strong candidates will have 1–2 years of hands-on experience with AI/ML in production support for log analysis, anomaly detection, alerting, and auto-remediation using tools like Grafana, Kibana, or Splunk, along with 1–2 years experience with Apache Airflow for DAG design and management.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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