Production Control Specialist at RPS North America

Tulsa, Oklahoma, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, DefenseIndustries

Requirements

Works independently under minimal supervision
Familiar with all job tools available
Utilizes ERP system to research and analyze customer situations
Cross train and support customer service team objectives as required
Functions as a productive, contributing and responsible member of his/her work team

Responsibilities

Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources
Serves as customer focal for all customer questions, concerns and problem resolution
Serves as liaison between the customer and various departments throughout facility
Acts as liaison between customers, plant personnel to facilitate flow of materials, tooling, paperwork, etc. in and between work centers to ensure 100% on-time delivery
Manages and coordinates customer short flows, AOG’s (aircraft on ground) including negotiating due dates when on-time delivery is in jeopardy
Communicates with Production, scheduling, shipping and purchasing to acquire dates to report to customers
Proactively reviews all delivery schedules via system generated reports and customer portals
Reviews customer sales orders – filter FAI orders, verify pricing on all orders, and verify lead time on sustaining orders
Manages incomplete PO’s with customers to ensure all information meets NADCAP and Company requirements
Relays customer changes; address, locations, contacts, and other important information to proper personnel
Acts as main contact and the resident expert for each assigned customer regarding issues such as: contract requirements and specific individual needs of the customers and/or their representatives, lead-times, etc
Reviews all P.O.C.’s and new order entry reports and applies changes, or works with others as necessary, to determine required actions, if any
Proactively reviews and manages delivery schedules
Maintains a hands-on approach to status and handles delinquencies; knows where they are within the plant and the projected delivery date. Status to the customer will be done in the format they request or that they agree upon
Identifies potential problems, analyzes and proposes alternatives for resolution for any issues that may jeopardize on-time delivery. Requests, charges and tracks expedite costs as required
Coordinates the efficient flow of product through the manufacturing process
Utilizes capacity management techniques to maximize throughput and reduce constraints to perform processes necessary to efficiently meet the customer’s demand
Depending on the needs of the site location working from, reviews, manages, and executes orders to manufacturing to support customer demands
Continually works to build a long-term relationship with the customer
Acts as a role of “goodwill ambassador”, as well as liaison and problem solver for both the customer as well as Sonaca North America

Skills

Customer Service

Order Processing

Sales Order Management

On-Time Delivery

Problem Resolution

Liaison Coordination

Scheduling

AOG Management

Due Date Negotiation

Production Communication

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees