Product (Technical) Associate at Two Circles

United Arab Emirates

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Technology, SaaSIndustries

Requirements

Hands-on and technically astute
Ability to serve as a key technical interface between Circles’ platform and local telco partners
Capable of ensuring seamless integrations, resolving technical issues, and localizing global product features

Responsibilities

Technical stakeholder engagement: Serve as the first point of contact for all technical matters with senior stakeholders from customer or partner organizations. Lead the provision of responsive and effective technical support
Partner onboarding & integration: Participate in onboarding sessions with partner teams to ensure seamless API integration, system setup, and alignment of technical configurations with Circles’ platform standards
Issue resolution & escalation management: Respond to technical inquiries and operational issues from partners. Troubleshoot directly and escalate complex matters to appropriate internal teams to ensure timely resolution
Performance monitoring: Monitor key platform KPIs. Identify trends, deviations, or opportunities for improvement across SLAs, SLOs, and SLIs
SLA & technical governance: Manage and report against technical service levels agreed with partner organizations, and ensure proactive tracking and timely resolution of any issues
Commercial support: Participate in customer discussions and negotiations, particularly those involving technical aspects, in coordination with the Commercial team
Project delivery & resource management: Maintain accountability for technical project scope, budget, resource planning, and procurement activities; coordinate internal timelines and ensure timely hardware or infrastructure delivery when applicable
Cross-functional coordination and collaboration: Collaborate closely with internal stakeholders and external vendors to align technical activities with project goals

Skills

Key technologies and capabilities for this role

SaaSProduct ManagementTelcoDigital BrandsCPaaSTechnical ProductMENA

Questions & Answers

Common questions about this position

What is the employment type for this Product (Technical) Associate role?

The position is full-time.

What are the main responsibilities of the Product (Technical) Associate?

Responsibilities include technical stakeholder engagement as the first point of contact, partner onboarding and integration with seamless API setup, and issue resolution and escalation management for partners.

What skills are needed for this role?

The role requires being hands-on and technically astute, with skills in technical stakeholder engagement, API integration, system setup, issue resolution, and collaboration with internal and external stakeholders.

Is this role remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

Two Circles

Sports marketing agency leveraging data analytics

About Two Circles

Two Circles operates as a sports marketing agency that focuses on using data to assist sports organizations in increasing their revenue and understanding their fan base. The company has eight offices around the world, including locations in major cities like London, New York, and Paris, and works with prominent sports entities such as the NFL and UEFA. The agency employs data analytics to develop strategies, offer technology solutions, and create tailored content that resonates with fans. By packaging and selling sponsorships, Two Circles enables its clients to enhance their commercial performance and engage more effectively with their audience. What sets Two Circles apart from its competitors is its strong emphasis on data-driven decision-making, which helps clients optimize their revenue streams and improve fan relationships. The company's goal is to empower sports organizations to make informed choices that lead to growth and profitability.

London, United KingdomHeadquarters

2011Year Founded

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, ConsultingIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Performance Bonus

Health Insurance

Professional Development Budget

Risks

Integration challenges from acquiring Spring Media Group may disrupt existing operations.

Expansion into media rights may increase competition with established media companies.

Cultural clashes from Kore acquisition could affect performance of the combined entity.

Differentiation

Two Circles leverages data analytics to enhance fan engagement and revenue growth.

The company operates from eight international offices, serving major sports organizations.

Two Circles offers proprietary technology solutions for tailored content and sponsorship sales.

Upsides

Acquisition of Spring Media Group expands Two Circles' media rights and streaming capabilities.

Partnership with Professional Triathletes Organisation boosts Two Circles' presence in triathlon sports.

Investment from Otro Capital and Bolt Ventures supports Two Circles' strategic growth initiatives.

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