Product Support Specialist - Robotic & Manual, South Wales & West Midlands at Stryker

Hereford, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Theatre experience or professional training in a medical environment preferred; industry background advantageous
Minimum 2 years’ theatre or medical experience
Commercial knowledge and understanding of cost pressures surrounding theatres and surgical procedures
Computer skills – MS Office, Excel etc
Presentation skills with modern presentation media
Workshop/product demonstration skills including anatomy and physiology knowledge base
High level communicator
Ability to work in a collaborative manner with colleagues and customers
Professional, disciplined, focused, and organised
Strong sense of responsibility
Ability to self-motivate, work under pressure and deal with challenge
Winning personality and extensive people skills
Actively seeks continuous self-improvement
Flexible to change
Willingness to travel 80% in South Wales & West Midlands region

Responsibilities

Servicing existing and new customer base within the theatre and clinical environment
Providing support for MAKO robotic procedures and manual joint replacement surgeries
Providing theatre and wider HCP staff with training on Stryker products
Working closely with team members within the defined region and the Regional Sales Manager to ensure best-in-class customer service levels
Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice
Understanding the clinical application of the broader Stryker business to offer customers the best possible solution
Conducting trials and evaluations of products in both theatre and the clinical environment as required
Implementing training, provision of instruments and implementation of new Stryker business, including organizing and conducting training workshops and events for a broad customer group
Communicating essential features and benefits of products and their clinical application
Demonstrating outstanding ethics, treating customers and employees with respect, and representing Stryker positively
Behaving with integrity and delivering on commitments within required timescales
Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support
Maintaining a basic business plan highlighting daily, weekly, and monthly objectives
Developing an understanding of the local healthcare environment and regional strategy
Additional responsibilities as directed by RSM (Regional Sales Manager)

Skills

Joint Replacement

Robotic Surgery

Mako

Customer Servicing

Product Training

Inventory Management

Asset Management

Clinical Support

Theatre Support

Sales Coordination

Product Evaluation

Training Workshops

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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