Product Support Specialist
Tremendous$70,000 - $75,000/year
- Full Time
- Entry Level & New Grad
€32,000 – €42,000Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries
Product Support Specialist
Reports to: Product Support Manager Location: Remote Ireland Employment Type: Full-time
Compensation
- Base Salary: €32,000 to €42,000
- Additional Compensation: Bonus and equity
- On-call/Call-in Pay: May be eligible in addition to base pay.
Position Overview
Huntress is seeking a passionate and customer-centric individual to join our world-class support team as a Product Support Specialist. In this role, you will be the first and primary point of contact for technical support, directly impacting customer satisfaction and the company's bottom line. You will collaborate with a team dedicated to providing best-in-class service, leveraging your problem-solving skills to ensure effective and efficient resolution of customer inquiries. Huntress values transparency, honesty, and a commitment to going above and beyond for our customers.
Responsibilities
- Provide initial partner support and convey resolutions to customers.
- Walk customers through problem-solving processes and provide assistance.
- Assess customer issues and properly escalate incidents as needed.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Utilize excellent customer service skills and exceed customer expectations.
- Recommend changes to internal and customer-facing documentation where needed.
- Continually grow your knowledge of internal procedures, the Huntress product, and customer environments.
Requirements
- Ability to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience.
- Highly collaborative mindset; ability to work together as one team to find the best possible solutions for our partners.
- Disciplined approach with systematic problem-solving skills.
- Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals (services, registry, etc.) and troubleshooting common system and application issues.
- Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues.
- Knowledge of Terminal and Bash is a plus, but not required.
- Experience with tools such as ProcMon and Process Explorer is a plus.
About Huntress
Huntress is a fully remote, global team of passionate experts dedicated to breaking down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress provides enterprise-grade cybersecurity products at an affordable price, protecting businesses of all sizes. Our unique "One Team" advantage combines cutting-edge technology with an industry-defining Security Operations Center (SOC). We protect over 3 million endpoints and 1 million identities worldwide, empowering underresourced IT teams with robust security solutions.
Application Instructions
- No specific application instructions were provided in the original job description.
Skills
Customer Support
Cybersecurity
Technical Product Knowledge
Team Collaboration
Mentoring
Training
Huntress
Managed endpoint detection and response services
About Huntress
Huntress provides managed endpoint detection and response (EDR) services to protect businesses from cyber threats, particularly ransomware. Their service includes 24/7 monitoring of clients' systems to identify potential cyberattacks. When a threat is detected, their team of security experts verifies the activity and alerts the client only if necessary, reducing the number of false positives that can occur with other services. In addition to threat hunting, Huntress offers security awareness training and resources like eBooks and webinars to educate employees about cybersecurity risks. Their commitment to high customer support and personalized reporting distinguishes them from competitors in the cybersecurity field. The goal of Huntress is to enhance the security posture of businesses by providing effective monitoring and education against cyber threats.
Columbia, MarylandHeadquarters
2015Year Founded
$281.8MTotal Funding
SERIES_DCompany Stage
CybersecurityIndustries
501-1,000Employees