Product Support Specialist- West Coast
Huntress50,000 - 65,000 USD/year
- Full Time
- Entry Level & New Grad
$20,000 – $30,000Compensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Consumer SoftwareIndustries
Requirements
Candidates should have experience with complex and rapidly evolving products, particularly tools like Zapier, HubSpot, and Acuity Scheduling. Experience in providing B2B support to customers of varying sizes, from Small Business to Enterprise, is essential. Additionally, candidates should have a history of collaborating with cross-functional stakeholders, including Sales, Product, Engineering, or Operations.
Responsibilities
The Product Support Specialist will work directly with customers, addressing their needs and providing support. They will engage in projects aimed at improving workflows, such as curating customer feedback, enhancing help documentation, and automating tasks to increase efficiency. The role requires a proactive approach to problem-solving and a commitment to delivering exceptional customer experiences.
Skills
Zapier
HubSpot
Acuity Scheduling
B2B support
Problem-solving
Cross-functional collaboration
Customer support
Documentation
Ashby
Hiring solutions for scaling companies
About Ashby
Ashby provides hiring solutions that help companies grow by streamlining their recruitment processes. The platform includes features like applicant tracking, interview scheduling, and analytics, which allow teams to manage their hiring efficiently. Unlike many competitors, Ashby focuses on serving scaling companies and offers a subscription-based service model. The goal of Ashby is to enable organizations to meet their recruitment targets quickly and effectively, ensuring they can hire the right talent to support their growth.
Key Metrics
San Francisco, CaliforniaHeadquarters
2018Year Founded
$62.7MTotal Funding
SERIES_CCompany Stage
Enterprise SoftwareIndustries
51-200Employees