Product Support Operations Consultant (Drive Train) at Caterpillar Inc.

Peoria, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Heavy Equipment, Aftermarket ServicesIndustries

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the appropriate channels

Responsibilities

Develop & maintain component rebuild playbooks, utilizing Caterpillar documented instructions
Perform drivetrain assessments/reviews with the field support engineers at dealer component rebuild facilities when requested
Integrate Continuous Improvement and Best Practice ideas as part of your business activities
Review dealer rebuild assessments, identifying gaps and missing data. Follow up with COE, PSOR’s and dealers to identify the areas of opportunity
Implement and drive utilization of Cat Inspect and Cat Inspect Analysis by creating forms to support dealer rebuild capabilities and provide tools to support dealer/customer interface
Maintain dealer key performance indicator metrics by collecting, publishing and sharing on a monthly basis
Manage the Component Rebuild Catdealer.com website
Review and encourage the use of dealer practices
Support drivetrain Reuse & Salvage projects by identifying dealer practices and working with engineering & support teams on specific projects, supporting the reuse of Caterpillar product

Skills

Product Support

Operations Consulting

Drivetrain

Subject Matter Expert

Component Rebuilds

Dealer Service

Global Service Operations

Logistics

Digital Capabilities

Operational Excellence

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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