Product Support Specialist
Vanta83,000 - 98,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Enterprise SoftwareIndustries
Requirements
Candidates should possess at least 3 years of work experience in Level 2/3 Application Support, along with experience in a cloud/hosted environment. They must be eager to learn new technical, communication, and interpersonal skills, and demonstrate the ability to replicate and diagnose issues using industry-standard tools and techniques such as FTP, Postman, and AWS Tools. A self-motivated approach is also required.
Responsibilities
The Product Support Engineer will provide support covering all issues related to Veeva Clinical Platform applications, learn and become a Subject Matter Expert, handle inquiries regarding technical issues and application capabilities, troubleshoot critical production issues, propose resolutions or workarounds, provide coordinated support for new releases and configuration changes, act as a customer-facing representative for the Development and Product teams, be responsible for ticket and customer escalations, drive progress towards resolution, interface with Engineering, Product Management, and Services when necessary, and maintain the Product Support Knowledge Base.
Skills
FTP
Postman
AWS
Troubleshooting
Cloud
Application Support
Communication
Interpersonal Skills
Veeva Systems
Quality and regulatory software solutions provider
About Veeva Systems
Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.
Key Metrics
Pleasanton, CaliforniaHeadquarters
2007Year Founded
$6.8MTotal Funding
IPOCompany Stage
Enterprise Software, Healthcare, Consumer GoodsIndustries
5,001-10,000Employees