Product Support Analyst I

Bengaluru, Karnataka, India

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$60,000 – $80,000Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Customer ServiceIndustries

Requirements

Candidates should possess a minimum of a Graduate degree, with technical experience strongly desired. They must demonstrate good time management and priority setting skills, effective teamwork skills, the ability to work under pressure and handle complexity, proficient English and oral communication skills, and be organized, able to multitask, and work in all areas as needed. Proven analytical and troubleshooting skills, excellent customer service skills, and experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus) are also required, along with familiarity with ITIL, XML, SQL, and API Programming, and experience using Salesforce CRM tool.

Responsibilities

The Product Support Analyst I will provide customer service through various channels including telephone, email, chat, and callbacks, ensuring delivery of objectives and client expectations are met according to contractual obligations. They will work with various departments to meet maintenance services and sales goals, understand equipment failures, conduct technical training courses for customers and employees, interact with customers and functional organizations to develop specifications for courses, and provide post-sale technical support services including installation, troubleshooting, problem resolution, and maintenance of products and services. Additionally, they will support Radixx customers and contribute to overall customer support functions.

Skills

Sabre

Galileo

Amadeus

ITIL

XML

SQL

API Programming

Salesforce CRM

Troubleshooting

Customer Service

Technical Training

Problem Resolution

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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