Product Support Specialist I - Remote (SA)
XplorSalary not specified
- Full Time
- Entry Level & New Grad
$60,000 – $80,000Compensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, Customer ServiceIndustries
Requirements
Candidates should possess a minimum of a Graduate degree, with technical experience strongly desired. They must demonstrate good time management and priority setting skills, effective teamwork skills, the ability to work under pressure and handle complexity, proficient English and oral communication skills, and be organized, able to multitask, and work in all areas as needed. Proven analytical and troubleshooting skills, excellent customer service skills, and experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus) are also required, along with familiarity with ITIL, XML, SQL, and API Programming, and experience using Salesforce CRM tool.
Responsibilities
The Product Support Analyst I will provide customer service through various channels including telephone, email, chat, and callbacks, ensuring delivery of objectives and client expectations are met according to contractual obligations. They will work with various departments to meet maintenance services and sales goals, understand equipment failures, conduct technical training courses for customers and employees, interact with customers and functional organizations to develop specifications for courses, and provide post-sale technical support services including installation, troubleshooting, problem resolution, and maintenance of products and services. Additionally, they will support Radixx customers and contribute to overall customer support functions.
Skills
Sabre
Galileo
Amadeus
ITIL
XML
SQL
API Programming
Salesforce CRM
Troubleshooting
Customer Service
Technical Training
Problem Resolution
Andersen Corporation
Specializes in replacement windows and doors
About Andersen Corporation
Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.
Key Metrics
Cottage Grove, MinnesotaHeadquarters
1995Year Founded
VENTURE_UNKNOWNCompany Stage
VR & AR, Consumer GoodsIndustries
5,001-10,000Employees