Product Researcher - II at Coursera

India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, Technology, EducationIndustries

Requirements

4-7 years of experience conducting user research with demonstrated impact on product development
Strong knowledge of qualitative and quantitative UX research methods, supported by a portfolio of past research work and deliverables
Strong communication skills with proficiency in spoken and written English
Preferred Qualifications
Experience working on B2B or SaaS products, especially involving admin workflows, provisioning, integrations, or reporting
Experience conducting research on complex or multi-system user journeys that span both on-platform and off-platform interactions
Ability to communicate complex findings clearly and persuasively to varied audiences
Ability to work independently, handle ambiguity, and adapt in a fast-paced environment

Responsibilities

Plan and conduct user research across multiple stages of the product development cycle using a range of qualitative and quantitative methods
Deliver clear, actionable insights that help teams understand user needs and guide both tactical and ongoing product decisions
Contribute to defining a research plan that aligns with product goals such as activation, adoption, and retention
Collaborate with cross-functional partners including Product, Design, Customer Success, and Marketing to surface insights that inform product improvements and go-to-market considerations
Work closely with Data Science to shape research questions, validate findings, and connect qualitative insights with behavioral metrics

Skills

Key technologies and capabilities for this role

User ResearchQualitative MethodsQuantitative MethodsProduct ResearchUser InsightsUX Research

Questions & Answers

Common questions about this position

What experience level is required for the Product Researcher - II role?

The role requires 4-7 years of experience conducting user research with demonstrated impact on product development.

Is this position remote-friendly?

Yes, Coursera is a globally distributed team that lets you choose the best way you work, whether from home, a Coursera hub, or a co-working space near you, with virtual hiring and onboarding.

What skills are essential for this product researcher position?

Candidates need strong knowledge of qualitative and quantitative UX research methods, supported by a portfolio of past research work, strong communication skills with proficiency in spoken and written English, and experience planning and conducting user research across product development stages.

What is the company culture like at Coursera?

Coursera seeks inventors, innovators, and lifelong learners who are customer-first builders that move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.

What makes a strong candidate for this role?

A strong candidate has 4-7 years of user research experience with product impact, a portfolio showcasing qualitative and quantitative methods, and preferably experience with B2B or SaaS products involving admin workflows.

Coursera

Online platform for courses and degrees

About Coursera

Coursera is an online learning platform that provides a variety of courses, professional certificates, and degree programs. It allows users to access educational content from top universities and companies, catering to individuals who want to learn new skills or change careers, as well as businesses that need to train their employees. Users can take free courses or enroll in paid programs for professional certificates and degrees, which are important for the company's revenue. Coursera also offers a corporate training solution called Coursera for Business. The platform has a strong focus on in-demand skills, particularly in Artificial Intelligence, and offers flexible learning options, including the ability to start a degree program before officially enrolling. The goal of Coursera is to help users achieve their personal and professional aspirations through accessible and high-quality education.

Mountain View, CaliforniaHeadquarters

2012Year Founded

$431MTotal Funding

IPOCompany Stage

AI & Machine Learning, EducationIndustries

5,001-10,000Employees

Benefits

Lifelong learning - Coursera covers the cost of tuition so you can earn a free master’s degree and develop new skills. That’s on top of free, lifelong access to courses and certificates on the platform.

Health and wellness - We offer medical, dental, and vision insurance for you and your dependents. Plus, free access to counseling and mental health services.

Parental leave - Get up to 16 weeks of fully-paid parental leave when you grow your family and bring a new child into your life.

Make-a-thon - We host Make-a-thon events twice a year to promote community and innovation. During Make-a-thon, you’ll dedicate time to attend workshops, work on passion projects, and pursue ideas outside of your day-to-day work.

Time away - Take paid time off when you need it. We have time off policies that promote flexibility so you can tailor your work schedule when life calls.

Remote work - Our flexibility extends to where you work. You can choose to work from home, work from one of our offices, or try a combination of the two.

Equity - Employees earn company stock, so you can own what we build together and share in our success.

Risks

Increased competition from platforms like Seekho threatens Coursera's market share.

Rapid advancements in quantum computing could disrupt traditional e-learning platforms.

Dependency on Adobe's tools may limit Coursera's flexibility in course offerings.

Differentiation

Coursera partners with 140 top universities, offering exclusive high-quality educational content.

It provides flexible learning solutions, allowing learners to start degree programs before enrolling.

Coursera's collaboration with Adobe enhances its AI course offerings, setting it apart.

Upsides

Coursera's partnership with Oxford's Saïd Business School boosts its global reputation.

Investment from Franklin Resources indicates strong confidence in Coursera's growth potential.

Coursera is named top provider of Google Professional Certificates, enhancing its market appeal.

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