Product Research Manager, Growth at Etsy

New York, United States

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$174,000 – $226,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, TechnologyIndustries

Requirements

5+ years experience in applied product research
Has led research before in a growing company, ideally in a similar environment

Responsibilities

Lead a team of 3+ UX researchers, mentoring them on UX methods, prioritization and career development
Guide researchers on study design and wide range of generative and evaluative methods, including mixed-methods planning with quant and market researchers
Apply agile research techniques and explore new ways to deliver rich insights in a fast paced environment
Collaborate and communicate in a way that amplifies the voice of our customers, ensuring that the teams’ insights are embedded and acted upon
Partner with peer managers on other teams or in other departments—such as Design, Product Management, Engineering, and Analytics
Run your own projects when the need arises
Partner with other research managers to grow and develop the research team via our toolkit, talent, and socialization techniques
Recruit and hire outstanding researchers and facilitate their onboarding experience
Directly contribute to our Research team’s strategy and focus areas

Skills

Key technologies and capabilities for this role

UX ResearchProduct StrategyRetentionGrowthUser InsightsQualitative ResearchQuantitative ResearchStakeholder ManagementTeam LeadershipProduct ManagementDesign CollaborationData Analysis

Questions & Answers

Common questions about this position

What is the salary range for the Product Research Manager role?

The salary range is $174,000.00 - $226,000.00.

What is the location and in-office requirement for this position?

The role considers candidates based in the United States, preferring those within commutable distance of Etsy's Brooklyn Office Hub or San Francisco Bay Area. Candidates within commutable distance are required to attend the office once or twice per week depending on proximity.

What are the key responsibilities and skills needed for this role?

The role involves leading a team of 3+ UX researchers, mentoring on UX methods and career development, guiding study design with generative and evaluative methods including mixed-methods, applying agile research techniques, and collaborating with product and marketing stakeholders.

What additional compensation and benefits are offered?

In addition to the salary, you will be eligible for an equity package, an annual performance bonus, and competitive benefits that support you and your family.

What is the team structure and culture like for this role?

You will lead a team of 3+ UX researchers within the Retention and Growth organization, reporting to the Director, Research, and collaborate with product managers, designers, analysts, engineers, and marketing stakeholders in a fast-paced environment focused on buyer acquisition, retention, and growth.

Etsy

Global online marketplace for handmade goods

About Etsy

Etsy is an online marketplace that connects buyers with sellers of handmade, vintage, and unique goods. The platform allows individual artisans, crafters, and small business owners to list a variety of products, such as jewelry, clothing, home decor, and personalized gifts. Etsy's marketplace is distinct because it focuses on one-of-a-kind items that are often not available in regular retail stores. The company generates revenue through transaction fees, listing fees, and optional advertising services that sellers can use to enhance their visibility. Additionally, Etsy offers subscription packages that provide sellers with advanced tools and analytics to help them grow their businesses.

New York City, New YorkHeadquarters

2005Year Founded

$89.2MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

100% paid medical, dental, and vision coverage for employees and their eligible dependents

Life, AD&D, & supplemental long-and short-term disability insurance

Matching 401(k)

Generous PTO policy

Paid sabbatical program

Charitable contribution match

Volunteer time off

Risks

Emerging marketplaces like DishDivvy could draw away Etsy's customer base.

Klarna's payment option might lead to increased consumer debt and backlash.

Increased competition from new sellers may arise due to the rise in women entrepreneurs.

Differentiation

Etsy focuses on handmade, vintage, and unique items, unlike traditional e-commerce sites.

The platform supports small business owners and artisans, fostering a creative marketplace.

Etsy's global reach connects diverse buyers and sellers of one-of-a-kind products.

Upsides

Etsy's investment in DishDivvy could diversify its marketplace offerings.

Klarna's Buy Now, Pay Later option may boost Etsy's average order values.

The rise in women entrepreneurs aligns with Etsy's focus on small business owners.

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