Product Owner - digitalizacja procesów obsługi klienta at Santander

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Minimum 5 years of experience in a financial institution in the area of creating processes and products
Proven successes in analyzing customer needs and introducing solutions, products, services based on Service Design methodology
Practical knowledge of implementing banking/financial products and services, processes, and distribution channels
Good knowledge of legal regulations in the sector
Experience in describing and analyzing business processes
Ability to manage multiple projects and prioritize actions to achieve optimal results
Strong analytical skills, leadership and negotiation abilities
Result-oriented consistency in action
Ability to work independently and willingness to take on challenges
Very good knowledge of English language
Higher education
Knowledge of Agile from work in projects conducted in this methodology

Responsibilities

Coordinating the work of the team responsible for digitalization/transformation of customer service processes, including delivering technological, system, and process changes
Defining customer service processes in remote channels and branches
Analyzing and optimizing business processes
Co-creating the Polish market of modern and innovative banking services in the area of customer experience
Participating in international projects and collaborating within regional structures
Promoting solutions for migrating customers to remote channels

Skills

Key technologies and capabilities for this role

Service DesignBusiness Process AnalysisProject ManagementAgileRegulatory ComplianceCustomer Needs AnalysisProduct ImplementationLeadershipNegotiation

Questions & Answers

Common questions about this position

What employment contract and work arrangement does this position offer?

The role offers an employment contract (first for 12 months) and hybrid work partially in the office in Warsaw, Poznań, or Wrocław.

What are the key experience requirements for this Product Owner role?

Candidates need at least 5 years of experience in a financial institution in process and product creation, proven success in analyzing customer needs using Service Design methodology, and practical knowledge of implementing banking products, services, and legal regulations.

What is the salary for this position?

This information is not specified in the job description.

What does the work environment and team structure look like at Santander?

The team is part of Area - Tribe Everyday Banking, working daily in agile methodology with chapters and squads, and there are over 20 Interest Clubs for integration. The company values diversity and believes everyone can bring a unique perspective.

What makes a strong candidate for this Product Owner position?

Strong candidates have experience managing multiple projects, strong analytical, leadership, and negotiation skills, result-oriented action, independence, willingness to take on challenges, very good English, higher education, and agile experience from projects.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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