Product Operations Manager at Global Payments

San Diego, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FinTechIndustries

Requirements

3–5+ years of experience in product operations, product management, or program/project management within a product-led organization
Familiarity with modern product management methodologies (e.g., agile/scrum, empowered teams, customer discovery)
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
Proficiency with product management and collaboration tools (Jira Product Discovery, Jira, Confluence, Aha!, Pendo, Miro, etc.)
Strong analytical skills, with experience in reporting and data visualization tools (Tableau, Power BI, or similar)
Excellent communication and collaboration skills, with ability to work across functions and influence without authority
Detail-oriented, organized, and collaborative

Responsibilities

Support the execution and continuous refinement of Product Ways of Working (PWoW), including governance cadences, decision gates, and review forums
Document, maintain, and improve standard processes, playbooks, and templates for intake, prioritization, planning, and delivery
Identify and implement process improvements to increase team efficiency and consistency
Partner with leadership to ensure operational readiness for new initiatives
Administer and optimize product tools (e.g., Jira Product Discovery, Jira, Confluence, Pendo, etc.) to support intake, roadmapping, execution, and measurement
Ensure tool usage and reporting meet the needs of product teams and leadership, including dashboards, roadmaps, and KPI scorecards
Spearhead the use of tools for the product team to ensure optimal and consistent utilization
Support definition, tracking, and reporting of KPIs and OKRs for product and operational success
Partner with teams to develop dashboards and regular reports to provide visibility into product performance, customer behaviors, and delivery health
Partner with product managers and analysts to ensure data consistency and accuracy
Automate reporting where possible to improve efficiency
Act as a connector between product, engineering, analytics, and go-to-market teams, ensuring alignment on priorities and timelines
Communicate tool updates, process changes, and best practices to stakeholders
Facilitate knowledge sharing and training across product teams
Represent product operations in cross-functional projects and forums