Product Operations Analyst at Instawork

Chicago, Illinois, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Early-career professional, from recent graduate up to 2 years of experience, looking to build a career in product operations
Passion for product & tech: fascinated by how technology products are built, launched, and improved; eager to learn and contribute to the product lifecycle
Curious about AI: enthusiast interested in learning about latest AI technologies and tools and their potential to improve user experiences (expertise not required)
Analytical & data-curious: knack for looking at data to find patterns and answer questions; comfortable with spreadsheets (Excel/Google Sheets); excited to learn more about data analysis
Problem-solver: enjoys tackling challenges, motivated to find efficient solutions; organized, detail-oriented, not afraid to ask questions
Eager to learn technical skills: interest in learning data analysis tools; any exposure to SQL or other data tools is a plus
Collaborative & hands-on: team player ready to roll up sleeves and help with variety of tasks, from testing new features to analyzing user feedback

Responsibilities

Support product rollouts & adoption: work closely with product, design, and operations teams to execute outreach and rollout plans for new features
Contribute to product development: act as key tester for new product capabilities; document findings, share user feedback with product team, identify areas for improvement
Analyze feature performance: monitor performance of new features by tracking key metrics, analyzing user behavior, summarizing insights for the team
Champion the user experience: gather, organize, and analyze user feedback from various channels to inform the product roadmap
Streamline team operations: identify opportunities to make processes more efficient through better documentation, improved feedback loops, or simple automations

Skills

Excel

Google Sheets

Data Analysis

Product Operations

Instawork

Connects businesses with vetted hourly workers

About Instawork

Instawork connects businesses with over 5 million vetted short-term, seasonal, and temp-to-hire workers through its online platform. It primarily serves companies looking for hourly workers, offering a solution that is more efficient than traditional staffing agencies. The platform features an intelligent matching system that pairs businesses with suitable workers from its extensive database, supported by a rigorous vetting process to ensure reliability. This has led to a high demand for Instawork's workers, with 93% of businesses wanting them to return and a low 2% no-show rate. Businesses can view worker profiles and experience before they pick up shifts, and those looking for full-time employees can also search and hire from the database. Instawork generates revenue by charging businesses for connecting them with workers, and its importance grew during the pandemic, solidifying its market position.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$144MTotal Funding

SERIES_DCompany Stage

Consulting, Consumer SoftwareIndustries

1,001-5,000Employees