Product Operations Analyst at BitGo

India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Blockchain, FinTechIndustries

Requirements

3+ years of experience in operations/analyst roles at fast-paced startup environments
Experience in the crypto, blockchain industry
Proficiency with Google Sheets, Excel, and SQL
Problem-solving, especially in the realm of data cleanup and troubleshooting product issues
Ability to prioritize tasks, multi-task, and meet deadlines
Professional client communication (written and verbal)
B.Tech, BS or BE degree in a Finance/Computer/Engineering related field
Preferred Qualifications
Experience with Atlassian tools (Jira, Confluence)
Experience navigating/operating via CLI
General understanding of how blockchains work
Experience with Web3 wallets and protocols

Responsibilities

Collaborate closely with client success, technical support and engineering on a daily basis to deliver data, audits and product services directly to clients
Lead the investigation of client issues, product bugs and data discrepancies to include troubleshooting, documentation and escalation to the team engineering
Initiate clear and concise communication among teams as well as directly with clients via Slack, Telegram, email, Salesforce and video call
Utilize Web3 wallets, explorers and smart contracts to review, build and check on-chain transactions
Assist Product Managers in troubleshooting and testing new features
Learn and support other operational roles when needed, primarily financial settlement operations
Track tasks as they are worked on by multiple parties across different time zones
Use Salesforce and internal web-apps to assist in the onboarding process of new clients, including spinning up new accounts, users and permissions in conjunction with the Sales, Legal and Billing departments’ pipelines

Skills

Key technologies and capabilities for this role

SalesforceWeb3WalletsSmart ContractsOn-chain TransactionsSlackTelegramTroubleshootingClient OnboardingData AnalysisAudits

Questions & Answers

Common questions about this position

What are the required skills for the Product Operations Analyst role?

Required skills include 3+ years of experience in operations/analyst roles at fast-paced startups, experience in the crypto/blockchain industry, proficiency with Google Sheets, Excel, and SQL, problem-solving in data cleanup and troubleshooting, ability to prioritize and multitask, professional client communication, and a relevant degree in Finance/Computer/Engineering.

What is the work location and schedule for this position?

The role is based in Bangalore, India, with a required shift from 9:30 pm - 6:30 am IST.

What are BitGo's company values?

BitGo values open communication, transparency, taking ownership, and a high level of craftsmanship, along with a shared vision to deliver trust in digital assets.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Product Operations Analyst position?

Strong candidates have 3+ years in fast-paced startup operations/analyst roles, crypto/blockchain experience, SQL proficiency, problem-solving skills, and share BitGo's values of open communication and ownership; preferred experience includes Atlassian tools, CLI, blockchain knowledge, and Web3 wallets.

BitGo

Custodial services for digital assets

About BitGo

BitGo provides secure and efficient solutions for institutional clients in the digital currency market, focusing on cryptocurrencies like Bitcoin. The company offers custodial services to securely store digital assets, multi-signature wallets that require multiple approvals for transactions, and APIs that allow clients to integrate these services into their platforms. BitGo also provides staking services, enabling clients to earn rewards by validating transactions on blockchain networks. Unlike many competitors, BitGo emphasizes compliance with regulatory requirements, such as the FATF Travel Rule, ensuring that clients can navigate the complexities of the digital currency market safely. The goal of BitGo is to support institutional investors by offering reliable and compliant services that enhance the security and management of digital assets.

Palo Alto, CaliforniaHeadquarters

2013Year Founded

$165.8MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

201-500Employees

Benefits

Company-paid medical, dental, and vision plans

Catered lunches, fresh snacks, and gourmet coffee

Commuting made easy with company-paid Caltrain passes

Competitive compensation, stock options, and 401k plan

Computer equipment and workplace furniture

Flexible vacation time

Risks

Increased competition from firms like E-Trade could challenge BitGo's market share.

Retail platform launch may dilute BitGo's institutional-focused brand.

Expansion into retail services could lead to increased regulatory scrutiny.

Differentiation

BitGo offers multi-signature wallets enhancing security for institutional clients.

The company provides APIs for seamless integration into client platforms.

BitGo's strategic acquisitions have expanded its platform and service offerings.

Upsides

BitGo's retail platform taps into a new customer segment, increasing revenue potential.

Expansion into Singapore positions BitGo to capitalize on APAC market growth.

Partnerships with firms like Core Foundation highlight BitGo's diverse sector involvement.

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