Product Manager - Platform at Assembled

New York, New York, United States

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$180,000 – $225,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Customer Support, AIIndustries

Requirements

Minimum of 3 years of product management experience in enterprise SaaS
Strong technical product skills: ability to form perspectives on integration strategies, data stacks, and infrastructure choices

Responsibilities

Work with prospects and customers to deeply understand problems and needs, including research, partnering across functions, and analyzing feedback and usage data
Partner with internal teams to enable their roadmaps (e.g., enabling dashboard building in Hex, embedding platform engineers with feature teams for scalability, evolving integrations with platforms like Amazon Connect, Five9, and Genesys)
Collaborate with engineering and design teams to design and deliver impactful solutions, providing clear business context, requirements, and direction while removing blockers
Evangelize the product vision and roadmap to internal and external stakeholders, sharing the "why" behind key decisions and rallying teams around the product strategy
Be the go-to-market voice for platform technologies and roadmap
Foster a culture of experimentation and iteration by designing ways to test and validate new features or strategies, measuring impact and adoption, and incorporating learnings
Drive product performance and key metrics, reporting insights to leadership and cross-functional teams, and crafting strategies to drive adoption and value
Champion high product quality, holding a high bar for usability, visual design, and relevance to complex user workflows
Foster a fast-paced, growth-mindset, empathetic culture, thriving in ambiguity and change while proactively shaping the function and culture
Work with 3 Engineering teams (infrastructure, data, integrations) to deliver data for smarter forecasting, business decision-making, and insights; contribute to infrastructure strategy and cost balancing; make integrations and APIs more robust and testable; innovate with technologies like Snowflake data sharing, MCP, and SQL Data Mesh

Skills

Key technologies and capabilities for this role

Product ManagementSnowflakeSQL Data MeshAPIsIntegrationsWorkforce ManagementAI AgentsData ForecastingInfrastructure Strategy

Questions & Answers

Common questions about this position

What is the salary range for the Product Manager - Platform role?

The salary range is $180K - $225K.

Is this position remote or onsite?

The position is onsite.

What are the key responsibilities or skills needed for this role?

Key responsibilities include working with prospects and customers to understand problems, partnering with internal teams on roadmaps, collaborating with engineering and design on solutions, evangelizing the product vision, and fostering experimentation.

What is the company culture like at Assembled?

The team is highly collaborative, believes in contributions from all functions, empowers rigorous discussion and debate, and fosters a culture of experimentation and iteration.

What makes a strong candidate for this Product Manager role?

Strong candidates should be able to articulate important problems to delight customers and grow the business, partner closely with support teams and prospects, collaborate across engineering teams on infrastructure, data, and integrations, and evangelize the product vision.

Assembled

Optimizes workforce management for customer support

About Assembled

Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$68.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend

Risks

Competition from CRM giants like Salesforce may threaten market share.

Rapid AI advancements require continuous innovation, straining resources.

Economic downturns could reduce client spending on workforce management tools.

Differentiation

Assembled offers AI-driven workforce management tailored for customer support teams.

The platform integrates seamlessly with tools like Google Calendar and Slack.

Assembled provides real-time data analytics for optimizing customer support operations.

Upsides

Raised $51M in Series B funding for product development and innovation.

Increased demand for remote work solutions aligns with Assembled's capabilities.

Growing need for omnichannel support enhances Assembled's market relevance.

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