Product Manager Intern - Paris at Aircall

Paris, Île-de-France, France

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Technology, SaaS, Customer CommunicationsIndustries

Requirements

Student in Master degree (last year) from engineering or business school
English Fluent
First experience (internship) working in project/product team would be a plus
Knowledge of SaaS, product cycles and our business would be a plus

Responsibilities

Gather and synthesize usage and performance data from various sources (e.g., user interaction logs, data analytics, customer feedback)
Identify patterns, bottlenecks, and improvement opportunities in product workflows transforming it into highly intuitive user experience
Use modern data tools and, where applicable, technologies like AI or LLMs to enrich analysis and uncover deeper insights
Research, recommend, and help implement tools and frameworks for tracking key product metrics (e.g., latency, reliability, usability)
Collaborate with teams to define and monitor KPIs aligned with product goals
Assist in setting up dashboards, alerts, and reports to support ongoing performance evaluation and decision-making
Work with Product, Design and Engineering to define feature requirements and prioritize enhancements that improve user experience and agent efficiency
Create user stories and deliver clear, data-backed recommendations to shape product roadmaps
Follow-up the development cycle to ensure that we deliver the best and optimal user experience in the agile manner
Create Knowledge Base articles, FAQs and product demos to support product launch and go-to-market

Skills

Key technologies and capabilities for this role

Product ManagementCross-functional CollaborationProduct AnalysisData AnalysisUser ExperienceCustomer Obsession

Questions & Answers

Common questions about this position

What is the location for the Product Manager Intern role?

The role is based in Paris.

Is this a paid internship or what compensation is offered?

This information is not specified in the job description.

What skills are needed for the Product Manager Intern position?

Key skills include being data-driven, curious, passionate about solving customer problems, and experience with data analysis tools, AI or LLMs, and cross-functional collaboration.

What is the company culture like at Aircall?

Aircall has a fast-paced, team-driven environment that values customer obsession, continuous learning, open collaboration, ownership, curiosity, trust, and impact.

What makes a strong candidate for this Product Manager Intern role?

A strong candidate is highly motivated, curious, data-driven, passionate about customer problems, and eager to work cross-functionally in a fast-paced tech environment.

Aircall

Cloud-based phone system for businesses

About Aircall

Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.

New York City, New YorkHeadquarters

2014Year Founded

$219.4MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Risks

Emerging AI-driven platforms may surpass Aircall's current feature set, threatening market share.

Economic downturns could reduce SMB spending on communication tools, impacting revenue.

Privacy regulations in the EU may increase compliance costs for Aircall.

Differentiation

Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.

The platform supports multilingual capabilities, enhancing global reach and customer service.

Aircall's subscription model provides steady revenue and continuous updates for users.

Upsides

Growing demand for AI-driven customer service solutions aligns with Aircall's offerings.

The rise of remote work increases the need for cloud-based communication tools like Aircall.

Projected growth in cloud telephony services presents expansion opportunities for Aircall.

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