Product Manager II - Member Experience at Spring Health

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare TechnologyIndustries

Requirements

3+ years of consumer-facing product management experience, with a track record of driving user engagement and growth
Strong analytical skills and experience with data-driven decision making
Strong experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development
Experience working with cross-channel customer marketing platforms and A/B testing tools
Exceptional communication, organizational, and collaboration skills
Passion for mental health and a commitment to improving access to care
Ability to thrive in a fast-paced environment

Responsibilities

Contribute to the mission to eliminate every barrier to mental healthcare for members
Identify, test, and deliver optimizations aimed at increasing engagement of eligible Spring Health members with self-care offerings, with a focus on nurturing low-intent members
Define, own, and socialize a roadmap that balances user & business needs with technical decisions and constraints
Develop deep relationships with cross-functional partners (Design, Engineering, Data Science, Marketing) to gain an understanding of key problems, and scope, plan, execute, and launch valuable and high-quality experiences across web and mobile platforms
Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations
Autonomously leverage data to inform product decisions, measure effectiveness, and iterate
Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders
Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive

Skills

Key technologies and capabilities for this role

Product ManagementConsumer ProductSelf-Care FeaturesMember EngagementConversion OptimizationCross-Functional Collaboration

Questions & Answers

Common questions about this position

Is this role remote or does it require office presence?

This is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. The office is located at 60 Madison Avenue.

What are the key responsibilities for this Product Manager role?

You'll identify and test optimizations to increase member engagement with self-care offerings, define and own a product roadmap, collaborate with cross-functional teams like Design, Engineering, Data Science, and Marketing, conduct market analysis, leverage data for decisions, and guide the product development lifecycle.

What is the reporting structure for this position?

The role reports to the Director of Product, Member Growth, and involves collaborating with a cross-functional team.

What experience is needed for this Product Manager position?

Spring Health is looking for an experienced consumer product manager with skills in building self-care capabilities, roadmap ownership, cross-functional collaboration, data-driven decision-making, and market analysis.

What is the company mission and culture like at Spring Health?

Spring Health's mission is to eliminate every barrier to mental health through Precision Mental Healthcare, partnering with major companies to deliver tailored care and generate positive ROI, in a collaborative environment focused on member engagement.

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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