Product Manager II, CX at DraftKings

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Gaming, Sports BettingIndustries

Requirements

At least 5 years of experience in Product Management, ideally focused on platforms or customer experience
Hands-on experience with AI product development, including prompt iteration, model evaluation, and governance
Strong data fluency and ability to align product strategy with measurement and reporting infrastructure
Solid understanding of APIs, integrations, and data pipelines, with experience partnering closely with technical teams
Track record of managing complex roadmaps and delivering high-impact features in fast-paced environments
Strong stakeholder management and communication skills, with the ability to influence at multiple levels
Curiosity for CX operations and a passion for building tools that reduce friction and improve workflows
Bachelor’s Degree in a related field such as Computer Science, Business, or Information Systems

Responsibilities

Own the end-to-end product lifecycle for Customer Platform capabilities, from roadmap definition and opportunity discovery to launch and iteration
Lead the design and rollout of AI-powered features like prompt libraries, model evaluation methods, and governance frameworks
Translate agent workflows and business needs into scalable product requirements and delivery plans
Partner with Analytics and Data Science to define success metrics, test hypotheses, and evaluate performance
Collaborate with Engineering to deliver robust APIs, integrations, and infrastructure that support both innovation and stability
Balance long-term strategic initiatives with operational priorities like regulatory compliance and enterprise-wide projects
Foster cross-functional alignment through clear communication of goals, progress, and trade-offs
Stay ahead of platform and AI trends to inform roadmap decisions and product strategy

Skills

Product Management

Customer Experience

Roadmap

APIs

Integrations

Analytics

Data Science

Governance

Regulatory Compliance

DraftKings

Online platform for fantasy sports and betting

About DraftKings

DraftKings operates in the online gaming and entertainment industry, focusing on daily fantasy sports, sports betting, and online casino games. Users can engage in daily fantasy sports contests for cash prizes, place bets on various sports events, and play casino games like slots, blackjack, roulette, and poker. The platform also includes a marketplace for digital collectibles, allowing users to buy, sell, and trade NFTs of celebrities. DraftKings ensures compliance with gaming regulations, providing a secure environment for its users. Unlike many competitors, DraftKings offers a diverse range of gaming options and revenue streams, attracting a wide audience of sports fans, gamblers, and digital collectors. The company's goal is to create a comprehensive and safe platform for users to enjoy various gaming activities and digital asset trading.

Boston, MassachusettsHeadquarters

2012Year Founded

$911.4MTotal Funding

IPOCompany Stage

Crypto & Web3, GamingIndustries

1,001-5,000Employees

Benefits

Performance Bonus

Company Equity

Risks

Class action lawsuit for alleged unlawful account termination could damage reputation.

Accusations of collusion with FanDuel may lead to antitrust investigations.

Sportsbook+ in New York may face regulatory scrutiny over its subscription model.

Differentiation

DraftKings offers a unique combination of fantasy sports, sports betting, and online casino games.

The company has ventured into the NFT market, expanding its digital collectibles offerings.

DraftKings ensures a secure gaming environment through compliance with gaming authorities.

Upsides

Partnership with Delta Air Lines could open new revenue streams through in-flight gaming.

Launch of Sportsbook+ in New York offers enhanced odds, attracting more subscribers.

Entry into the NFT market taps into the growing digital collectibles trend.

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