Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Identity Security, Government, FinanceIndustries
Requirements
Bachelor’s degree in marketing, engineering, computer science or related discipline
Minimum of 4 years of experience in commercial product management or development
Experience with capital equipment hardware and software service offerings (programs, policies, & pricing)
Ability to travel approximately 10%
Must be able to lawfully work within the US and have unrestricted work authorization for US
Project management experience with technical problem-solving, leadership, and communication (Preferred)
Demonstrated fluent and persuasive written and verbal communication skills driving compelling decision making for strategic and pr (Preferred)
Responsibilities
Track performance and report findings to key stakeholders on key service financial metrics. Drives changes and solves problems to meet goals
Develop and manage all aspects of service policies, programs, contracts and pricing
Ensures all service deliverables are completed on the new product development teams (service pricing, warranty, technical manuals, etc.) – as member of core team or launch team depending on project scope
Analyze market trends and competition to define the solution requirements in gov’t & financial markets
Lead the development of the overall cross-functional Service Solutions roadmap
Convert the market needs into documented product requirements and user stories by interacting with customers, partner, market influencers and internal stakeholders including sales, services, and Engineering teams
Facilitate day-to-day communication with cross-functional teams to design and deliver high quality solutions including hardware and software service offerings while supporting adherence to the Entrust service process
Manage and develop technical product positioning, technical value proposition definition, and deliver technical presentation material to educate sales, service, client, and partner technical teams
Partner with training and sales teams to define, develop and deliver training events to increase education and skill set capabilities of the organization and our partner channel
Serve as product SME to provide content for marketing and sales tools in cooperation with product marketing (demos, presentations, case studies, white paper, Datasheet, etc.) and adapt them for the target markets
Support sales, implementation, customer support and trade show efforts where appropriate