Product Manager - Customer Screening

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Banking, Financial ServicesIndustries

Requirements

The ideal candidate possesses a product management background with experience in backend services and complex technical systems. They should be detail-oriented, adept at problem-solving in regulated domains, and skilled in cross-functional collaboration. A data-driven approach to decision-making, a bias toward action, and a track record of incremental value delivery are essential. Strong stakeholder management and influence without authority are also highly desirable.

Responsibilities

The Product Manager will own the end-to-end customer screening process, collaborating with fraud and financial crime experts to optimize customer experience. They will drive strategic innovation by improving screening approaches for efficiency and effectiveness while reducing customer friction. Key responsibilities include shaping the product roadmap to balance risk mitigation, customer experience, and business growth, making critical prioritization decisions, and leading cross-functional alignment. The role involves supporting all Zola products and staying ahead of emerging threats by monitoring fraud trends and regulatory changes.

Skills

Product Management

Customer Screening

Fraud Detection

Financial Crime

Risk Management

User Experience (UX)

Product Strategy

Cross-functional Collaboration

Agile Methodologies

Zola

Online wedding planning and registry platform

About Zola

Zola.com is an online platform designed for couples planning their weddings. It offers a variety of services including customizable wedding invitations, venue and vendor recommendations, and a gift registry that allows couples to manage gifts, experiences, and cash funds all in one place. The platform simplifies the wedding planning process by providing tools for managing guest lists, tracking RSVPs, and meal selections. Zola stands out from competitors by allowing couples to exchange gifts for credit before they are shipped, enhancing the gift-giving experience. The company generates revenue through commissions from vendors and venues booked through its platform, as well as from the sale of wedding-related products. Zola's goal is to provide a seamless and user-friendly experience for engaged couples, making wedding planning easier and more organized.

New York City, New YorkHeadquarters

2013Year Founded

$164.6MTotal Funding

SERIES_DCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Emerging platforms offering similar services at lower costs threaten Zola's market share.

Economic downturns may reduce spending on weddings, impacting Zola's revenue.

Expansion into baby registries may dilute Zola's brand focus on weddings.

Differentiation

Zola offers a unique AI tool to balance wedding planning decisions.

Zola's comprehensive platform includes customizable invitations and vendor recommendations.

Zola's guest list management tool streamlines RSVP tracking and meal selections.

Upsides

Zola's AI tool aligns with the trend of integrating AI in wedding planning.

The rise of micro-weddings creates demand for Zola's tailored services.

Zola's digital marketing can leverage increased social media use for wedding planning.

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