Product Manager at Global Payments

Dublin, County Dublin, Ireland

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FinTech, Financial ServicesIndustries

A minimum of 6 years experience as a Product Manager / Business Analyst or relevant experience in a digital business
Payments industry experience is a plus
A bachelor’s degree from college or university or comparable market experience or training
Established technical aptitude, understanding of and working with commerce (or similar) ecosystems, platforms and tools
Demonstrated communication skills with peers and senior stakeholders
Self-motivated with a proven track record of delivering success while operating within a team environment
Experience with business intelligence tools such as Tableau or Looker Studio is a plus
Prefer experience in a software development environment or in a professional services role
Prefer software or IT background (i.e., degree or experience)
Prefer direct experience with doing software development, testing and/or business analysis
Prefer experience with Agile software products

Deliver an excellent API integration and in-life processing experience to our customers across our global footprint
Own and continuously seek to improve those products, standards, processes and working methods that are needed to execute API integrations and API in-life support. Seek out demand from the market and internal stakeholders, ideate solutions and prioritise change on these products and processes
Work closely with Support Engineer teams across Global Payments to govern API integrations and in-life support ensuring a high quality experience is maintained, supported by excellent product and processes
Ensure effective training and communication is in place for all teams supporting integrations and in-life support. Acquire information that affects API integration and support information and disseminate this information in a timely manner to appropriate teams
Ensure the Global Payments Developer Portal is up to date with the latest API information and features
Be a strong customer advocate, responding to and managing customer implementations and escalation
Be involved in strategic projects with a strong passion to deliver exceptional customer experience outcomes
Curious and able to think creatively, this person will analyse and deploy solutions to problems on the fly as well as implementing best practices to ensure that problems won’t recur
All other duties as assigned