Product Manager at Comcast

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Ability to manage pricing, packaging, and documenting new product ideas
Conduct user need analyses for ancillary products
Manage ongoing product management of new and existing products
Conduct budgeting, planning, analysis, and monitoring to ensure unit and financial targets are met
Manage 50–100 simultaneous customer journey updates, prioritizing for on-time delivery
Exercise independent judgment and discretion in matters of significance
Regular, consistent, and punctual attendance; ability to work nights, weekends, variable schedules, and overtime as necessary
Understand and apply Operating Principles
Own the customer experience and act to make customers promoters
Be enthusiastic learners, users, and advocates of technology, products, and services, especially digital tools
Win as a team by collaborating and being open to new ideas
Be an active part of the Net Promoter System

Responsibilities

Evaluate and update customer-facing communications and verbiage for changes impacting customer and sales rep tools
Partner with customer experience teams to craft clear, consistent, and business-appropriate messages
Ensure tone aligns with brand standards and customer experience goals
Track all message updates through development cycles and ensure timely completion
Submit message updates as features to solution design/development teams and manage legal approvals
Collaborate with XM counterparts for consistency across platforms
Coordinate with cross-functional teams (product, sales, operations, technology) to bring vision to life iteratively
Translate business assumptions into actionable requirements
Conduct analysis to inform go-to-market strategies and product improvements
Internalize and represent the Voice of the customer throughout the product lifecycle
Perform competitive analysis and conduct market research
Team with product development to deliver high-quality products on time
Participate in strategic planning for enhancements to product content, pricing, packaging, and features
Assist in budgeting and variance analysis of product's unit and financial performance; identify opportunities and risks
Concisely communicate trends, opportunities, and risks; develop and defend POV for product features/benefits
Conduct feasibility assessments and capability gap analysis
Other duties and responsibilities as assigned

Skills

Product Management

Pricing Strategy

Packaging

User Needs Analysis

Customer Journey

Messaging

Sales Tools

Brand Standards

Process Coordination

Cross-functional Collaboration

Prioritization

Budgeting

Financial Analysis

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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