Product Designer - Noida at Level AI

Noida, Uttar Pradesh, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, AI, Contact CentersIndustries

Requirements

2+ years of SaaS experience
Bachelor's degree in Design, HCI, or a related field preferred
Strong proficiency in design tools such as Figma, Sketch, or Adobe XD (Figma is primary)
Demonstrated knowledge of design principles, methodologies, and industry trends
Excellent communication and collaboration skills, with ability to articulate design rationale and influence product decisions
Passion for creating exceptional user experiences and driving product innovation
Curiosity with a strong bias for action; comfortable working with ambiguity and learning quickly in a dynamic startup environment

Responsibilities

Leverage product and technology domain expertise to deepen understanding of users and industry landscape
Influence product vision and strategy, aligning work with long-term goals and objectives
Lead customer research initiatives to identify user needs, pain points, and opportunities for innovation
Translate research findings into actionable insights and design solutions that address user needs and business objectives
Create high-fidelity prototypes, design specifications, and documentation to communicate design concepts to stakeholders
Collaborate with product managers, engineers, and other stakeholders to ensure design feasibility and implementation
Iterate designs based on feedback from stakeholders and usability testing results
Contribute to the development and maintenance of design systems to ensure consistency and coherence across products and platforms

Skills

Figma

Sketch

Adobe XD

Customer Research

Prototyping

Design Systems

Usability Testing

HCI

Design Principles

SaaS

Level AI

Enhances customer experience through intelligent automation

About Level AI

Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.

Mountain View, CaliforniaHeadquarters

2018Year Founded

$72.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Remote Work Options

Parental Leave

401(k) Retirement Plan

Risks

Emerging competition from other AI platforms threatens Level AI's market share.

Rapid AI advancements could render Level AI's offerings obsolete without continuous innovation.

Data privacy regulations may impact operations, especially with new monitoring features.

Differentiation

Level AI integrates human and machine intelligence for enhanced customer experience.

The company eliminates data silos, improving decision-making and customer interactions.

Level AI's subscription model offers steady revenue and customer retention.

Upsides

Increased demand for AI-driven customer service solutions boosts Level AI's market potential.

Growing interest in real-time conversational intelligence tools enhances call center performance.

Rising adoption of generative AI technologies automates tasks and personalizes interactions.

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