Design Director
MetaLabSalary not specified
Full Time
Expert & Leadership (9+ years)
Product Design Director, Concierge Products at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- Established expertise and leadership in product design, leveraging skills across interaction, visual, and service design
- Experience overseeing and optimizing tools, platforms, frameworks, and design systems
- Ability to develop design artifacts including vision stories, journey maps, blueprints, high-fidelity designs, and prototypes
- Leadership skills to create a positive, inclusive team environment and set a vision for collaborative culture
- Human-centered mindset championing customer and partner voices, aligning business and customer outcomes
- Expert knowledge of products, processes, customers, competitors, and industry market trends
- Problem-solving abilities with insights into technical advances, data capabilities, and navigating technical limitations
- Strong collaboration skills across teams, portfolios, platforms, and lines of business (LOBs)
- Excellent communication skills to present work across levels, integrate design frameworks, data, and research insights, and influence senior stakeholders
Responsibilities
- Lead the Concierge Products team, including Velocity Black service, other concierge experiences, and back-end agent experiences
- Drive differentiated vision and lead teams to craft exceptional end-to-end native experiences
- Work closely with craft leads, designers, and cross-functional teams to push creative boundaries while ensuring business impact and customer value
- Lead a cross-disciplinary team of designers and collaborate with research teams, Product, and Tech leadership
- Lead high-impact, highly complex projects and define/drive design strategy aligning to business objectives and organizational vision
- Elevate the quality and maturity of the design practice at Capital One
- Enable team to develop artifacts like vision stories, journey maps, blueprints, high-fidelity designs, and prototypes
- Champion customer and partner voices for experiences exceeding baseline needs
- Apply market insights to shape design engagement and solve business challenges
- Share insights on technical and data capabilities to influence outcomes and navigate limitations
- Connect partners and processes across teams for coherent experiences, accelerated delivery, and elevated design value
- Present work strategically to make complex ideas accessible and influence stakeholders
Skills
Product Design
UX Design
Design Leadership
Design Strategy
User Research
Cross-Functional Collaboration
Team Leadership
Strategic Visioning
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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