[Remote] Product Content Specialist at Restaurant365

The Product Content Specialist will own the creation, deployment, and maintenance of in-app messaging, including tooltips, onboarding walkthroughs, surveys, and feature announcements. They will partner with product managers, user learning, and product design teams to plan and prioritize messaging needs, using Pendo analytics to measure engagement and drive improvements. Additionally, they will write and maintain user-facing documentation such as knowledge base articles, how-to guides, and FAQs, collaborate with product and engineering teams to translate new features into clear content, and help draft release notes and change logs. The role involves ensuring content consistency across platforms, advocating for clear language, and contributing to content standards.