Procurement Manager at PagerDuty

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital OperationsIndustries

Requirements

Hands-on experience with procurement, especially in travel, events, and swag categories
Strong understanding of commercial contract terms and supplier management best practices
Ability to thrive in a fast-paced, ever-changing environment and manage multiple priorities
Excellent communication, presentation, and customer service skills; able to work cross-functionally and build strong relationships
Analytical mindset with the ability to evaluate results and drive process improvements
Team-oriented, organized, and proactive in escalating issues when needed
4+ years of experience in procurement, supply chain, or finance organizations, with a focus on T&E programs (Minimum Qualification)
Experience with Procure-to-Pay (P2P) and Online Booking Tool (OBT) systems such as Coupa and Egencia (Minimum Qualification)
Experience with supplier contracts, contract management, and supplier relationship management (Minimum Qualification)
Demonstrated success working cross-functionally and supporting business stakeholders (Minimum Qualification)
Bachelor’s Degree in Business, Finance, Supply Chain, or related field, or equivalent experience (Preferred Qualification)
Experience developing RFPs, contract templates, and procurement playbooks (Preferred Qualification)
Proficiency in G-Suite, MS Excel, Word, PowerPoint, and procurement analytics tools (Preferred Qualification)

Responsibilities

Build and maintain close relationships with the Executive Assistants (EAs) and other stakeholders
Design and deliver comprehensive training on tools, processes, and programs
Collaborate with the Treasury Team on the Corporate Card program
Manage the end-to-end procurement process for travel, events, and swag, from sourcing and RFPs to supplier off-boarding
Review and process purchase requisitions, purchase orders, and supplier onboarding/maintenance requests in Coupa and related systems
Act as the primary point of contact for our travel management company and swag suppliers, owning these supplier relationships
Coordinate with Legal, InfoSec, and business stakeholders on supplier agreements (DPA, MSA, SOW) to reduce risk and liability
Negotiate commercial contract terms, including pricing, payment terms, and service levels
Set up and manage group travel and accommodation rates for events; support event planning and execution in partnership with facilities and business teams
Develop and implement category strategies to reduce costs and improve quality in travel, events, and swag
Track and report on procurement KPIs, cost savings, and avoidance; support supplier quarterly business reviews and scorecards
Own and drive continuous improvement of procurement policies and procedures, especially for travel and expense management

Skills

Key technologies and capabilities for this role

ProcurementTravel ManagementEvents ManagementExpense ManagementSupplier ManagementContract NegotiationCoupaRFPPurchase OrdersStakeholder ManagementCorporate CardT&E Policy

Questions & Answers

Common questions about this position

What experience is required for the Procurement Manager role?

Hands-on experience with procurement, especially in travel, events, and swag categories, is required. Candidates need a strong understanding of commercial contract terms and supplier management best practices.

What key skills are needed to succeed in this position?

Excellent communication, presentation, and customer service skills are essential, along with the ability to thrive in a fast-paced environment, manage multiple priorities, and work cross-functionally to build strong relationships.

What is the work arrangement or location policy for this role?

This information is not specified in the job description.

What is the salary or compensation for the Procurement Manager position?

This information is not specified in the job description.

What makes a strong candidate for this Procurement Manager role?

A strong candidate will have an analytical mindset to evaluate results and drive process improvements, combined with hands-on procurement experience in travel, events, and swag, plus the ability to build relationships and manage suppliers effectively.

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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