Humana

Process Improvement Manager-LTSS

Florida, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Health Insurance, Managed Care, Healthcare ServicesIndustries

Requirements

Candidates should possess a Bachelor’s degree and a minimum of 5 years of experience in healthcare, health insurance, or case management, along with at least 2 years of experience in a management role leading people. Experience in process improvement methodologies is required, and preferred qualifications include managed care experience and certifications such as Six Sigma Lean or project management.

Responsibilities

The Process Improvement Manager will oversee the development of policies and processes for the Long Term Care Services and Supports (LTSS) market, ensuring compliance with established guidelines and contracts. They will manage a team of process professionals, leverage strategic thinking in project management, and develop strategies to address contract changes and mitigate non-compliance. The role involves researching best business practices, monitoring system efficiency, assisting in achieving HEDIS compliance, supporting NCQA accreditation, and serving as a point of escalation for system issues. Additionally, the manager will manage the completion of various state reports and collaborate with corporate partners to enhance the system.

Skills

Business Process Improvement
Healthcare Industry Knowledge
Contract Management
Policy Development
Project Management
Regulatory Compliance
HEDIS
NCQA Accreditation
Team Leadership
Strategic Thinking

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters
1961Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.
Rising medical costs and tightening Medicare reimbursements may strain financial performance.
Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.
The company emphasizes inclusivity, offering free language interpreter services for accessibility.
Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.
The company is the first insurer to cover TMS therapy for adolescent depression.
Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

Land your dream remote job 3x faster with AI