Private Data Services – Client Success – Global Head of Account Management at BlackRock

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Private Equity, Private Credit, Infrastructure, Real EstateIndustries

Requirements

10+ years of experience in client success, account management, or financial technology, with global leadership exposure
Experience with Asset Management Financial Technology and knowledge of Private Markets preferred
Proven track record of managing large, diverse teams and delivering complex client solutions
Deep understanding of alternative assets, investment data workflows, and financial markets
Exceptional communication, stakeholder management, and strategic thinking skills
Advanced proficiency in MS Office (especially Excel); familiarity with CRM and data platforms preferred
Bachelor’s degree in finance, Economics, Technology, or related field; MBA or equivalent preferred

Responsibilities

Bring scale and consistency to the management strategy, implementing standard client interaction, materials, KPIs, stakeholder management, and workload optimisation across the team
Define and execute the global strategy for Account Management across APAC, EMEA, and the Americas, encompassing standard services across Quarterly Fund Services, Investor Account Services, Fund Administration and Fee Verification
Align regional goals with broader business objectives and ensure consistent service standards globally
Partner with senior stakeholders across Aladdin, eFront, and broader BlackRock to deliver as one team
Lead and mentor regional team members, fostering collaboration and knowledge sharing
Establish KPIs and performance metrics to monitor team effectiveness and client satisfaction
Drive talent development, succession planning, and career growth across the team
Ensure regular cadence of client interaction and work closely with Senior Relationship Managers for key global clients, ensuring strategic alignment and long-term partnership success
Drive client education and adoption of key advancements in the products
Oversee quarterly data campaigns, identifying trends across Timeliness, Completeness, and Accuracy of our services
Escalate and resolve service delivery issues, ensuring proactive communication and client retention
Be a key escalation point for quarterly data collection campaigns and integration efforts with eFront and Aladdin products
Champion continuous improvement initiatives, including automation, process optimisation, and product enhancements
Collaborate with technology teams to ensure product stability and quality assurance during deployments
Cultivate strong relationships across BlackRock, including Business Development, Product, Engineering, and Operations, and Aladdin COO teams
Represent Private Data Services in global forums, steering committees, and leadership councils

Skills

Key technologies and capabilities for this role

Account ManagementClient ServiceStrategic LeadershipStakeholder ManagementTeam LeadershipKPIsPerformance MetricsFund AdministrationFee VerificationPrivate Markets

Questions & Answers

Common questions about this position

What is the location for this role?

Atlanta is the preferred location, with New York or London as secondary options.

What does the Account Management team do?

The team handles client service and day-to-day management for clients using Managed Data Service, eFront Insight, eFront FAIR, and eFront Fund Services, including data collection, transformation, validation, fund administration, and fee verification for private markets investors.

What are the key responsibilities of this role?

The role involves providing strategic leadership by implementing consistent global processes and strategies, leading and mentoring regional teams, driving client engagement and education, and ensuring operational excellence through process improvements and collaborations.

What leadership experience is needed for this position?

The role requires experience in strategic leadership to define and execute global strategies, lead regional teams across APAC, EMEA, and Americas, align with business objectives, and partner with senior stakeholders.

Is the salary or compensation mentioned for this role?

This information is not specified in the job description.

BlackRock

About BlackRock

New York City, New YorkHeadquarters

1988Year Founded

$78,647.7MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

Benefits

Health Insurance

Unlimited Paid Time Off

Mental Health Support

Wellness Program

401(k) Retirement Plan

Risks

FDIC scrutiny could lead to regulatory challenges for BlackRock.

Workforce reduction may indicate internal financial pressures or strategic shifts.

Involvement in Yangzijiang Shipbuilding exposes BlackRock to geopolitical risks.

Differentiation

BlackRock's Bitcoin ETF, IBIT, reached over $50 billion in assets quickly.

The firm is developing a layer-2 tokenized real-world asset platform on Ethereum.

BlackRock's partnership with Frax Finance enhances its stablecoin market presence.

Upsides

IBIT's success attracts a broader range of cryptocurrency investors.

The Ethereum platform positions BlackRock as a leader in blockchain financial services.

Partnership with Frax Finance enhances digital finance offerings and compliance.

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