ServiceNow

Prinicpal Inbound Product Manager - AI Platform Security

Santa Clara, California, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, AI, Cloud Computing, SecurityIndustries

Requirements

The ideal candidate will have over 9 years of experience in Identity and Access Management (IAM) or platform security, with hands-on experience in authentication protocols like SAML, OIDC, MFA, or certificate-based authentication. They should also possess strong product execution skills, including defining requirements and writing user stories, along with experience in AI technologies and understanding AI-specific security risks and governance challenges. A customer-centric mindset, technical acumen, clear communication skills, experience with zero trust security models or adaptive authentication systems, familiarity with compliance frameworks (NIST, SOC 2, ISO 27001), and prior experience in a SaaS or enterprise platform environment are also required. Experience defining product requirements, transforming them into a roadmap, and a deep curiosity about customer needs are essential.

Responsibilities

This role involves defining and delivering products that ensure secure and governed connectivity between AI agents, enterprise systems, and external platforms using standards like MCP and A2A. The individual will drive innovation at the intersection of AI, security, and automation, crafting solutions for AI governance workflows, authentication, observability, and enterprise automation. Responsibilities also include shaping industry standards, influencing the modernization of legacy and cloud systems into AI-enabled agents, and collaborating with technology partners and standards bodies to evolve the interoperability landscape.

Skills

AI Platform Security
AI interoperability
AI governance
Authentication
Observability
Enterprise automation
MCP
A2A
Product Management
AI integration
Workflow automation
Cloud systems
Legacy systems

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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