Principal UX Researcher at Fidelity Investments

Durham, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

7+ years of proven experience conducting/leading Design Research/User Experience Research efforts
Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferred
Proven ability to design and execute qualitative and quantitative research methods, including 1:1 interviewing, concept testing, usability testing, heuristic evaluation, and survey design
Experience with the Jobs to Be Done framework
Ability to recommend appropriate research method & approach, based on objectives and constraints
Ability to rapidly scope, execute, and deliver results with minimal oversight
Strong written and verbal communication skills, with ability to rapidly analyze research data and share insights and recommendations succinctly, with a strong point of view and actionable takeaways
Curiosity and confidence to ask questions that will uncover stakeholders’ true research needs
Excellent interpersonal skills to influence and build trust with users and stakeholders in product, design, and content
Ability to pivot in a complex environment
Ability to tie research insights and recommendations to business needs and problems
Growth mindset – a strong desire to learn and improve, willingness and ability to give and receive feedback that improves deliverables and outcomes
Familiarity with analytics and in-market experimentation preferred
Business expertise: ability to understand business drivers and provide research consultation
Ability to challenge traditional assumptions about UX Design and Research – seeking out, inventing, testing and sharing new directions and technologies
Ability to teach others about User Experience Research

Responsibilities

Own an area of focus in which you identify and prioritize the research that will most effectively drive user and business outcomes
Engage daily with Product, Design, and Content stakeholders to understand priorities and key initiatives
Scope qualitative and quantitative research studies with stakeholders to define objectives, research questions, constraints, and most efficient/effective approach
Execute project work independently
Share insights & recommendations with stakeholders, ensuring that recommendations influence product strategy and design decisions and improve business and user outcomes
Contribute to the UX Research community by participating in initiatives that improve our practices and processes

Skills

UX Research

Qualitative Research

Quantitative Research

User Interviews

Usability Testing

Concept Testing

Heuristic Evaluation

Survey Design

Fidelity Investments

Investment management and financial services provider

About Fidelity Investments

Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 allows users to access news and trading tools on their mobile devices. Additionally, features like the Watch List Visualization for iPad help users track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.

Boston, MassachusettsHeadquarters

1946Year Founded

$120,238.8MTotal Funding

DEBT_FINANCINGCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Mental Health Support

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Risks

Loss of key personnel like Gita Bal may impact Fidelity's research capabilities.

Increased competition from Vanguard's new division could draw clients away from Fidelity.

Potential reputational risk from Bitcoin ETF outflows could affect Fidelity's offerings.

Differentiation

Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.

Fidelity's mobile solutions are available on multiple platforms, including Windows Phone and iPad.

Fidelity's Open Limit Order Visualization provides unique insights into order execution proximity.

Upsides

Increased adoption of wearable tech could boost Fidelity's mobile solutions.

Growing interest in Bitcoin ETFs suggests expansion in Fidelity's digital asset offerings.

Rise of AI could benefit Fidelity's data analytics and AI-driven investment strategies.

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