[Remote] Principal Technical Consultant (Integrations/AI), Platform Products Expert Implementation Services at ServiceNow

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates must possess at least 8 years of configuration/development experience with complex integration technologies and hold at least two ServiceNow mainline CIS certifications, along with a ServiceNow Certified Application Developer (CAD) certification. The role requires demonstrated ability to influence and consult in diverse customer environments, providing thought leadership on business process and technical challenges, and experience architecting systems integrations with high-level architecture diagrams.

Responsibilities

The Principal Technical Consultant will act as a functional and technical expert, configuring ServiceNow Integrations based on best practices to accelerate customer business outcomes and designing/implementing integrations between ServiceNow and third-party platforms. Responsibilities include devising integration development plans and architectures, implementing ServiceNow AI offerings, developing solutions based on user requirements, coordinating with other developers, ensuring best practices in integration processes, solving complex user issues related to Integrations and AI, checking and correcting data conflicts, analyzing and improving instance configurations, and identifying/debugging system errors.

Skills

Integrations

ServiceNow Platform

Programming

System Configuration

Problem Solving

Third-party Software Integration

API Development

Cloud Platform

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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