Principal Software Engineer - Platform Runtime

Employment Type: Full-time Location Type: Remote Salary: $217,500 - $380,700 (plus equity, variable/incentive compensation, and benefits)

Company Description

Founded in San Diego, California in 2004 by Fred Luddy, ServiceNow is a global market leader transforming how organizations work. We provide innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes, enabling businesses to operate more efficiently. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

As a Principal Software Engineer on the Platform Runtime team, you will be instrumental in evolving our high-performance JVM runtime. This role offers the opportunity to push technological boundaries using profile-guided optimizations and ensure the reliability of our platform. You will lead critical initiatives, collaborating with Platform Architects and Product Management to shape the future of our scalable platform and make a global impact on a key company project.

Responsibilities

• Drive the evolution of our high-performance JVM runtime.
• Implement profile-guided optimizations and ensure platform reliability.
• Own critical initiatives and collaborate with Platform Architects and Product Management.
• Define the future of our scalable platform.
• Make a global impact on one of the company's most important projects.
• Shape innovation in a fast-paced environment.
• Partner with cross-functional teams to deliver cutting-edge platform features.
• Participate in all technical aspects of team deliverables, including quality, performance, maintainability, and scalability.
• Communicate technical decisions (architecture and design) to business and engineering stakeholders.

Qualifications

To be successful in this role, you should possess:

• AI Integration Experience: Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact.
• AI Productivity Tools: Proficiency in using AI productivity tools such as Windsurf, Cursor, etc.
• Passion for Software Development: A strong passion for software development, problem-solving, coaching, and mentoring other software engineers.
• Java Expertise: Expert-level understanding of Java, object-oriented design, and best practices for modular software.
• Web Technologies: Deep experience with web technologies, scalable backend application development, and protocols.
• Project Delivery: Proven track record of successfully completing complex projects on time.
• Troubleshooting: Skilled in troubleshooting difficult production issues across the stack (concurrency, memory leaks, network problems).
• OpenJDK Contributions: Significant contributions to OpenJDK are highly valued.
• Learning Aptitude: High energy and an aptitude for learning new technologies.
• Experience: 10+ years of experience in designing & implementing user experience and server-side application frameworks.
• Java & JavaScript Skills: Exceptional Java and JavaScript skills.
• Framework Knowledge: Deep knowledge and experience with declarative meta-data driven frameworks for enterprise applications.
• Web Technologies Stack: Deep knowledge of AJAX, JSON, HTML, XML, CSS, REST, and associated technologies.
• UI Testing: Knowledge of web user interface unit testing, profiling, and code tuning.
• Problem-Solving: Exceptional problem-solving skills.
• Initiative: Self-starter with a quick learning curve.
• Communication: Strong written and verbal communication skills.

Compensation and Benefits

• Base Pay: $217,500 - $380,700 (This is a guideline; individual compensation will vary based on qualifications, skill level, competencies, and work location).
• Incentive Compensation: Includes equity (when applicable) and variable/incentive compensation. Sales positions may offer a competitive On Target Earnings (OTE) structure.
• Benefits: Health plans (including flexible spending accounts), 401(k) Plan with company match, Employee Stock Purchase Plan (ESPP), matching donations, flexible time away plan, and family leave programs.
• Note: Compensation is based on geographic location and subject to change.

Additional Information

• Work Personas: ServiceNow embraces flexibility and trust in its distributed work environment through defined work personas.