ServiceNow

Principal Software Engineer - JVM Ecosystem

Santa Clara, California, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, AIIndustries

Principal Software Engineer - Platform Runtime

Employment Type: Full-time Location Type: Remote Salary: $217,500 - $380,700 (plus equity, variable/incentive compensation, and benefits)

Company Description

ServiceNow, founded in San Diego, California in 2004 by Fred Luddy, is a global market leader transforming how work is done. We provide innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes, enabling organizations to work smarter, faster, and better. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

As a Principal Software Engineer on our Platform Runtime team, you will drive the evolution of our high-performance JVM runtime. This role offers the opportunity to push boundaries with profile-guided optimizations, ensure a rock-solid and reliable platform, and own critical initiatives. You will collaborate with Platform Architects and Product Management to define the future of our scalable platform, making a global impact on one of the company's most important projects. This is a fast-paced environment where you will shape innovation and partner with cross-functional teams to deliver cutting-edge platform features.

Responsibilities

  • Participate in all technical aspects of team deliverables, including quality, performance, maintainability, and scalability.
  • Communicate technical decisions (architecture and design) to business and engineering stakeholders.

Qualifications

To be successful in this role, you should have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Proficiency in using AI Productivity tools such as Windsurf, Cursor, etc.
  • A passion for software development, problem-solving, coaching, and mentoring other software engineers.
  • Expert-level understanding of Java, object-oriented design, and best practices for modular software.
  • Deep experience with web technologies, scalable backend application development, and protocols.
  • Proven track record of successfully completing complex projects on time.
  • Skilled in troubleshooting difficult production issues across the stack (concurrency, memory leaks, network problems).
  • Significant contributions to OpenJDK are highly valued.
  • High energy and an aptitude for learning new technologies.
  • 10+ years of experience in designing & implementing user experience and server-side application frameworks.
  • Exceptional Java and JavaScript skills.
  • Deep knowledge and experience with declarative meta-data driven frameworks for enterprise applications.
  • Deep knowledge of AJAX, JSON, HTML, XML, CSS, REST, and associated technologies.
  • Knowledge of web user interface unit testing, profiling, and code tuning.
  • Exceptional problem-solving skills.
  • Self-starter with a quick learning curve.
  • Strong written and verbal communication skills.

Compensation and Benefits

For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remo...

Skills

JVM
Platform Runtime
Profile-guided optimizations
Scalability
Performance
Maintainability
AI integration
AI Productivity tools
Software development

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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